Modernizing and optimizing experiences for our payment partners, big and small.

Product Owner, Scrum Master, UI/UX Designer, and Business Analyst for a distributed Agile team. Manage a team of 15 in building portal and CI/CD pipeline for automated testing of an award-winning mobile application. Provide executive product updates quarterly on OKRs, DORA metrics, and customer insights. Optimize communication throughout the organization to quickly resolve problems. • Oversee product vision, roadmap, and delivery supporting 150 team members across 20 mobile customer experience teams.• Sustained fiscal efficiency, reducing application release time from one month to two weeks and end-to-end regression by 90%.• Drove end-to-end regression performance gains with 60% cloud machine time and a 20% runtime decrease. • Automated communications to mobile customer experience teams for minimized efforts and open threads. • Deployed cost-benefit and business analysis to platform engineers to support targets. • Ensure all capabilities requirements to the test application are available for engineers.• Guarantee support requests are handled for other teams to drive goal attainment and value add. • Mitigate risks and circumstances across applications for optimal alignment. • Develop process flows, wireframes, and gathering of user stories.

Aligned synergies with pilot as the Product Owner to understand needs, design applications, and build items to specifications. Established training for non-technical product owners serving as Agile POs with product delivery teams. • Provided a mobile solution saving $540K in equipment placement and vendor invoicing in under one month. • Generated $1M+ annual SaaS savings with a native iOS application for flight crew documentation and knowledge compliance.• Managed applications used for all personnel to receive details and complete projects. • Created Progressive Web Applications in JavaScript, CSS, and HTML to replace paper documents and face-to-face FAA audits.• Combined PWA into a native iOS application for self-contained online and offline iPad User Experience. • Produced API and Database to support web and iOS versions of flight crew compliance application.• Supported feature enhancements and bug fixes to Android version of flight crew workstream management application.

Functioned as a mobile application development consultant for a U.S. government entity with a global footprint. Held a Secret Clearance to operate within role. Created mobile application development standards, universal style guide, and application delivery standards. • Established and delivered a searchable user manual with an in-app web browser for iPad and iPhone within one month. • Developed and implemented an emergency communications application to inform all necessary parties in a timely manner.

Contributed to development of the Fulcrum Pulse iPad application, designed for statistical analysis.

Facilitated pre-sale discovery efforts for clients requiring custom web and mobile solutions in the Education, Media, and Energy sectors. Worked with clients in numerous fields and gained additional expertise. Identified requirements for pre-sale to build web and mobile applications while collecting user stories and other needs. • Created an iOS tablet application to secure high-stakes exams for the Illinois State Board of Education (ISBE). • Produced an iOS Augmented Reality prototype in one week for a global print media firm.• Coordinated product design and UX delivery for the Society of Women Engineers (SWE) Advance iOS mobile applications.• Worked on various projects with the SWE, gathering requirements and ensuring understanding of needs. • Performed UX research for various development and project needs. • Traveled to Palo Alto to train and coach application end users on platform functionality and usability. • Developed a deck to pitch to founders on how to expand the company in application development.

Delivered service to technology and operational groups to define requirements for data storage in booking systems and financial products. Designed data extracts and reports for downstream data consumers via SAP Business Objects. Oversaw data analysis through SQL database (Oracle) queries to analyze solution parameters.

Generated an iOS mobile application for managing professional photography editing services. Integrated Apple push notifications and in-app purchase services. Oversaw design and development of on-device data architecture utilizing Core Data. Combined application with custom API to facilitate order processing and user management.

Built ETL health risk assessment translation tool for 10K health program rewards members. Managed prototyping and deployed a health and wellness portal for ~30K IBM employees. Developed prototype User Experience (UX) for kiosk application used to research Affordable Care Act plans with Humana. Led mobile application user story backlog, increased UX, created User Stories, and ensured QA for an e-commerce startup.

Realized a 300% reduction in request cycle time for access requests through automation in Avatier Identity Enforcer. Implemented Identity Enforcer IAM tool to over 100 global business units for functional and ad hoc permissions via Active Directory and SSO. Achieved a 50% decrease in paper submissions by improving over five IDM system configuration processes in SharePoint. Executed application discovery for 20+ SOX applications and configuration in Quest One Identity Manager. Generated 60+ processes, including access requests, user account policies, system user interaction, and more.

Instituted process automation tools to optimize configuration and issue resolution, resulting in a 50% increase in productivity. Co-led heavily customized PeopleSoft deployment, supporting over 40 business units. Managed the Quote to Cash system process transition from 8.4 to 9.0 in two weeks, guiding a team of four in enhancing workflow. Led a mixed resource team of 14 with two remote employees. Directed the design of major customization to assign and capture labor, equipment, and material utilization.

Collected business requirements and developed process diagrams and technical/functional specifications for reports, interfaces, enhancements, data conversions, and workflow objects related to the project accounting thread. Deployed a solution that processed $800M in transactions annually and minimized entity acquisition efforts by 30%. Decreased implementation efforts by 11-person days through automated scripting and by two-person days through custom data conversion and validation scripting. Coached clients on methods for developing and executing system test scripts and provided training to functional business units.