Bryan Walter Email & Phone Number

Milwaukee, WI, US

Wisconsin, United States

• Working with faculty in the Department of Urban Planning in support of a National Cooperative Highway Research Program project to develop strategies for improving pedestrian safety at night.
• Conducting literature review and drafting text for peer-reviewed publication
• Analyzing nationwide data on daytime and nighttime pedestrian fatality characteristics

Wauwatosa, Wisconsin, United States

• Conduct researched and gathered data to prepare reports for City staff and departments.
• Developed graphics and written communications for publication on the city website, social media, and employee intranet as well as print and direct mail distribution.
• Engaged with consultants, city departments, and the public in support of special projects.

Waukesha, WI

• Built a diverse team of 50+ Geek Squad field agents specializing in large product fulfillment to deliver and install major appliances and electronics across the state of Wisconsin.
• Coordinated between multiple business groups including retail, supply chain, and customer care to facilitate a seamless end-to-end experience for our clients.
• Oversaw daily operations including delivery capacity, dispatch, DOT fleet management, inventory integrity, staffing and escalation support.
• Coached and developed field agents through targeted ride-behinds to ensure quality execution of deliveries, installations and client experiences.
• Supported the launch of three new Services Hubs around the U.S. based on the pilot model we had developed in the Waukesha, WI facility.

Waukesha, WI

• Helped lead the successful launch of the Geek Squad Services Hub pilot location.
• Defined the operational support roles and wrote standard operating procedures for Best Buy delivery facilities that have since been scaled to new locations across the country.
• Developed and maintained partnerships across multiple business groups including supply chain, customer care, retail and third-party vendors and service providers.
• Oversaw daily operations of the delivery pad, including routing, escalation support, hiring and staffing and DOT fleet management. These responsibilities were later transitioned into the Deputy Field Marshal role.

Brookfield, WI

• Achieved company-leading performance while managing services for the entire store.
• Appointed as market specialty coach to support the training and development of other Geek Squad leaders throughout the region.
• Oversaw services performance and partnered with other leaders to support daily operational needs across all business groups in the store including computing, home theater, appliances and mobile electronics.
• Recruited, developed, trained and mentored a team of agents to achieve company-leading financial and operational business performance and consistently excellent net promoter scores with our clients.

Brookfield, WI

Responsible for quickly and accurately diagnosing and reparing client computers and electronics. Identified and acted upon opportunities to improve workflow and processes at the tech bench while consistently maintaining some of the lowest turntimes and redo rates in the company. Helped other employees understand how to successfully meet client tech needs.

Master Of Urban Planning / Master Of Public Administration, City/Urban, Community And Regional Planning

Bachelor Of Science (B.S.), Graphic Communications