Providing materials acquisition, contract response and project management for United States DoD clients. Additional details available upon request.

OverviewManaged front-end operations for global online merchandise sales for IRONMAN triathlons, Rock ‘n’ Roll Marathons, Abbott World Marathon Majors, Ultra Trail Mont Blanc trail running using Adobe Commerce, formerly MagentoIncreased Total Annual Revenue from $3.4 million to $6.28 million through 2020. Maintained 5% anticipated revenue growth through 2022.Curated 100,000 sku Inventory, across 15+ partner brandsManaged warehouse and dropship vendor supply chainProvided internal training and support on eCommerce and marketing softwareProvided off-site general merchandise event support during all eventsDesigned and managed digital acquisition strategies for 7 international brands including products & landing pages, executing weekly marketing promotions, revenue reporting and financial documentation in coordination with executive teams and on-site personnel.Standardized & optimized order processing for +190 events, totaling over 3,000 orders per monthManaged vendor supply chain through resource challenges of Covid.Implemented and maintained customer service process flow documentationPerformed quality control reviews and granted ultimate approval for Adobe Commerce releases as primary business stakeholderConducted regular technical audits of online store functionality. Coordinated and prioritized technical improvements and "bug fixes" with the development team.Improved product and site SEO visibility through back-end category infrastructure redesign and product auditsLed and fully trained a team of 7 in daily front-end operations; cross-training all employees in the multi-faceted aspects of store management in North America and Europe.Reviewed marketing plans and approved product mix, target markets, and creative artwork for promotionsInstructed and reviewed site infrastructure and product attribute best practices improving store performance and functionalityInstructed in customer service best practices.

Leading technical efforts to improve site stability, functionality, and overall user experience for The IRONMAN Global E-commerce Stores including IRONMAN North America, IRONMAN Europe, Rock N Roll Marathons, and the Abbot World Major Marathons.

Maintained Affiliate Program for an international electronic cigarette manufactureIdentified market influencers specializing in e-commerce and SEO focusing on e-cigarettes and vaping Generated $1.1M in Annual Revenue in 2017; >$600K YTD AUG 2018Developed compensation program for affiliatesMaintained creative database tracking sales statisticsCreated monthly and daily reports for affiliates and C-level managementAttended trade-shows for product promotionDeveloped quarterly and annual competitive analysis of online vaping marketConsulted on new site launch; troubleshooting, new employee training, product consultation, and marketing recommendations

Input invoices for sales teamProvided sales support for account managers; updated product catalogue listings, out-of-stock reminders, sample requests, new product informationMaintained accurate client listings; contact information, payment information, shipping documentation, returns, billing disputes, and account reconciliation.Attended trade shows as sales support and product demonstration specialist

At Right Way Elevator Maintenance, I provide access to exceptional service-oriented maintenance for the Tampa Bay Area. Our owners and team of technicians strive daily to provide our customers with the peace of mind that when they are going about their daily business, their elevators will get them where they are going safely and efficiently. I am focused on growing our business by providing informed foresight into customer needs through customer interaction, the resolution of complaints and the translation of customer needs to field personnel and management. At Right Way Elevator, we pride ourselves on maintaining elevators the Right Way, not the easy way.

Began as an administrator handling simple clerical and day-to-day operational tasks. Quickly developed an understanding of elevator machinery, service and troubleshooting with a focus on translating the information to clientele. Redeveloped and successfully implemented the customer contact process regarding the annual elevator safety inspection process required for licensed elevators. Managed the reduction of neglected repair and service backlog while providing additional sales support internally.

Assisted with daily store operations.Diagnosed and recommend corrective measures for pool care, restoration and chemistry.

Tested soil density, concrete compression strength and organic composition of soil for major state and federal construction projects.ASCI Concrete and Earthworks Level 1 Certified

Duties included contacting clients and media representatives,researching and reporting potential media opportunities, organizing internal documents and verifying media contracts.

Handled incoming package request, monitored driver/package network, coordinated driver drop-off and pick-up times, addressed driver and customer issues, completed part-time employee time cards.

Sold custom framing, matting and glass. Consulted and sold frames appropriate to individual customer needs. Disassembled old frames. Time-managed constant work flow. Multi-tasked in other areas of the store.

Assisted customers. Stocked inventory. Re-set store fixtures. Managed register. General housekeeping at close of business.

Processed customer photographs. Cleaned and repaired photo processing machines. Managed register. General housekeeping at close of business.