Brian Zinn Email & Phone Number

Atlanta, GA, US

Phoenix, AZ, US

• Develop and lead a team of systems and data engineers tasked with facilitating the execution of projects, changes, and integration efforts. Responsible for strategies and solutions for vendors, advanced services, and.
• Assist in the execution of tactical and strategic infrastructure initiatives by designing, building, and managing complex computing systems and processes that facilitate the introduction of new products and services.
• Provide guidance to Operations groups and act as an escalation point for advanced troubleshooting of systems issues.
• Manage multiple teams focused on both infrastructure and platform environments.
• Work closely with Security and Product organizations to ensure safe non-impacting software releases.
• Define, measure, and meet key Service Level Objectives including availability, performance, incident, and chronic problems.

Milwaukee, Wisconsin, US

• Establish a technical vision and strategy for delivering solutions that meet the needs of the business. Lead architecture and engineering, technology road mapping, and system standards formation for the company’s.
• Provided strategic direction, prioritization, and execution of the project portfolio.
• Collaborated with senior business and technology leaders in successful execution of multi-million dollar annual operating budget.
• Presented project milestone progress to executive leadership on critical efforts related to PCI compliance and enterprise wide technology implementations.
• Partnered with the Information Security organization to define standards and ensure implemented solutions met PCI and regulatory compliance.
• Excelled as the project sponsor for multiple technology modernization efforts including server tech refresh activities, Active Directory and Microsoft SCCM upgrades, and a large scale DNS platform migration.

Milwaukee, Wisconsin, US

• Lead and mentor infrastructure services teams providing support for Windows and Linux servers across multiple remote locations.
• Performed problem analysis, troubleshooting, and resolution on the infrastructure supporting Fiserv services and products.
• Reviewed incident escalations and provided training for associates to improve mean time to resolve metrics.
• Active participant on the change advisory board (CAB), applied ITIL Change Management principles to minimize risk and reduce the impact of change on daily operations.
• Successfully managed the ongoing tracking and remediation of PCI vulnerabilities.
• Recruited and developed associates to create a 24/7 staffing model.

Milwaukee, Wisconsin, US

• Provide Tier 3 systems administration for Windows and Linux servers, Active Directory, and DNS in a 24/7 highly available environment.
• Performed problem analysis, troubleshooting, and resolution on the infrastructure supporting Fiserv services and products.
• Researched and remediated security vulnerabilities.
• Participated in disaster recovery planning and implementation.
• Centralized and developed in-depth documentation of activities, and system configurations to enhance quality and efficiency.
• Approved and executed change control requests for hardware, OS and applications.

Armonk, New York, NY, US