Bianca Nelson Email and Phone Number

Consistently demonstrate and model key organizational behaviors of customer service, teamwork, collaboration and excellenceManage and schedule all inbound shipments, integration and outbound shipments required to integrate and deploy IT productsAnalyze data, compose, prepare, proof and edit internal and outgoing correspondence and reports, take meeting minutes. Distribute a variety of material, such as correspondence, reports, meeting minutes, etc.Coordinate with all relevant stakeholders to track and manage large, high visible, and complex project roll-outsEnsure customer SLA's are successfully metResolve customer issues and act as escalation path for carrier related issuesProvide and present updates weekly on all active projects to managementPro-actively identify problems and swiftly implement effective solutions

Planned and directed staffing, training, and performance evaluations to develop, control sales, and service programsReviewed operational records and reports to project sales and determine profitabilityConferred with potential customers regarding equipment needs and advise customers on types of equipment to purchaseRepresented company at trade association meetings to promote productsFinding the most efficient solution for keeping team connected and profitablePerform scheduled operational processes in support of the channelBilling support, maintenance of central repository listings, distributing andarchiving contractual documents.Onboard new hires develop new managers on day to day operational tasks andaudit preparationDriving continuous innovationProject manage complex analytical projectsJob dispatching

Provided customer service by greeting and assisting customers, and responding to customer inquires/escalations.Created initiatives and contests to grow businessInstructed staff on how to handle complex salesProject managed complex and analytical projects given per the Director of Sales

Answered customers questions about products, prices, availability, product usage, and credit termsRecommended products to customers based on customer needs and interestsConsulted with clients after sales or contract signings to resolve concerns and provided ongoing supportEngaged with customers on proper training to operate and maintain equipmentServed as main liaison between customers, management, and sales teamCoordinate and track all inventory, accurately updating accounts as neededProcess returns and creditsAssisted with many events from start to finishTrain and motivate team using hands-on management techniquesResponsible for ordering, shipping, receiving and merchandising inventoryEmployee engagement and building positive store moral