Managing the global solutions consultancy team across all IST offices- Contact Center & Customer Experience (IPCC & CX)- Workforce Optimization (WFO)- Digital Transformation (DT)- Robotic Process Automation (RPA)

Technical bid management.Technical proposals, architecture design. Key accounts technical sales support and business development support for new technologies & products. Strategic initiatives technical support for product management & internal sales processes.

Contact Center solution designs including business requirements analysis, bid preparation, proposal writing, scoping etc. Customer meetings including business and technical teamsPreparation of bids including BOQ and solution architecture and design. Contact center solutions market awareness, analysis of competitor offerings, creation of effective strategies to win the bidsCustomer technical and business presentations.

Technical implementation of company projects including but not limited to IP Contact Center, IP Telephony, Voice Messaging and Voice Recording systems.Products inlude: Cisco: IPCC Express/Enterprise, Communications Manager (Call Manager), Unity, Communication Manager Express, Voice Gateways, IP IVR and more.VPI: Active!Voice

Coordination of research, development and sales activities for abiECM - the innovative software solution for enterprise engineering compliance process management and gap analysis.

Project work:Designing technical solutions for the projects. Budgeting and planning IT part for all company projects where it is relevant. Negotiations with vendors. Speaking to client and explaining the benefits and strong sides of solutions. Assistance with proposal preparations and vendor relations.Technical work:Network administration for the Riyadh office (Cisco, Dell equipment, client computers, AD, helpdesk, backup)Planning IT infrastructure improvements and strategyPreparation of all procedures and policies for IT departmentVendor relations

All aspects of setting up and developing a small IT company focused on system integration, software development, small infrastructure projects and service. Was acting as a project coordinator (including technical aspects), sales and marketing specialist. Job also included finding subcontractors for different kinds of work, preparing and submitting bids and client relations. Clients included: British Petroleum, Azerbaijan International Operation Company (AIOC), LondonGate Insurance Company, Baker McKenzie (Baku branch), British Council – Azerbaijan.

Network support and helpdesk supervision for network containing military equipment (NDA applies) with 99% uptime. Support for Cisco routers, switches, Dell servers, SUN servers, custom software.Coordination of helpdesk operations. Providing training to military staff. Participation in network planning efforts, providing recommendations to management.

Responsible for maintaining and supporting full voice&data infrastructure in 3 company offices in different regions of the country including: 12 servers (mail, proxy, DC, file & application servers), more than 200 client computers, 3 PABX systems, several routers, switches, multiplexers etc.Coordination of all IT related procurement, projects from planning to the implementation. Maintaining interconnection with client and company IT infrastructure and in Georgia and UAE.Supervision of 4 IT Engineers. Creation of IT related documentation according to ISO 9001 standard and client requirements.Relations with various IT/Telecom vendors.

Computers/workstations/servers/laptops troubleshooting and repair, various kinds of software engineering (general software setup and troubleshooting, network security and virus protection, system administration, network equipment maintenance, cabling installation)

Offshore geotechnical survey for British Petroleum in the Caspian Sea. Shift surveyor. Duties included operation navigation equipment and providing positioning for the survey. This included operation with DGPS positioning system, vessel tracking system, logging systems. MBES data processing included preliminary processing of data acquired by Multi-Beam echo-sounder, plotting preliminary maps using PDS-2000 software.