Brittany Campbell-Westerfield Email & Phone Number

• Achieved and continue to maintain less than 1% rent delinquency• Process final move outs and handle former resident collections• Process all resident payments and manage resident accounts• Assist in HR duties including counseling and terminations• Enter work orders and contact residents to confirm their requests are met• Responsible for oversight of leasing staff and marketing plan execution • Resolve resident issues to maintain a positive living environment for all residents• Design promotional material for social media and marketing

Louisville, Kentucky Area

• Increased occupancy by 15.6% from 2016-2017, and by 4.7% from 2017-2018• Responsible for oversight of all staff including hiring, training and termination, marketing plan creation and execution, planning resident events, maintaining budget, scheduling vendors, and achieving occupancy goals• Performed move outs and handle collections with collection agency• Processed and code all A/P• Designed promotional material including t-shirts, flyers, and social media posts• Created yearly marketing plan• Assisted Regional Manager with creating yearly budget• Resolved resident issues to maintain a happy living environment for all residents• Note: Was Assistant General Manager from April 2014-October 2016. Promoted to General Manager October 2016

• Processed all applications: income-qualify applicants, run background check, credit report, and rental history then score applications• Scheduled and performed all lease signings• Re-wrote BMG lease contract agreement, lease addendums, and leasing handbook• Provided customer service that goes above and beyond for all current and potential residents• Organized all new files, and provided daily, weekly and monthly updates to all staff on applicants

• Processed and coded all property A/P• Maintained and achieved less than 1% delinquency• Built vendor relations and managed the scheduling• Assisted in HR duties including counseling and terminations• Entered work orders and contacted residents to confirm their requests were met• Responsible for oversight of leasing staff, and marketing plan execution, • Resolved resident issues to maintain a happy living environment for all residents

• Marketed, demonstrated and leased apartment homes.• Created and coded invoices/purchase orders and scheduled vendors for turnover services.• Accepted, created and followed up on service requests.• Trained new leasing specialists as needed.• Created and executed outside marketing plans and assisted marketing department with promotional materials.• Walked apartment homes for make ready status/completion.• Followed up with prospects: phone calls, emails, postcards.• Assisted with community event planning and execution.

Frederick Md

• Supervised and trained staff on all areas of the job including photography, sales, customer service, time management and marketing.• Hired, trained, and retained staff of five during regular season as well as recruited and trained fifteen seasonal hires.• Inventory management and control.• Management paperwork (schedules, weekly/monthly/ quarterly numbers, sales certifications, and photography evaluations).• Provided superior customer service to retain client base and resolving customer concerns.• Trained new District Managers hired on all associate and manager responsibilities.

New Jersey

District Manager-Supervised 8 studios in New York area-Managed paperwork such as LP audits, studio visits, and sales certifications.-Built and maintained team atmosphere -Trained all managers and employees on new photography techniquesStudio Manager-Assisted the district trainer in train staff on all areas of the job including photography, sales, customer service, time management and marketing.-Hired, trained, and retained staff of five+ during regular season.-Recruited and trainined of seasonal hires.-Inventory management and control.-Management paperwork (schedules, weekly, monthly and quarterly numbers, sales certifications, photography evaluations).-Provided superior customer service to retain client base and resolving customer concerns.-Team building and monthly meetings