Brandy Dukes Email & Phone Number

Seattle, Washington, United States

Provide executive-level leadership for Foundation-wide administrative functions, operations, and infrastructure including finance, human resources, technology, facilities, and legal oversight. Collaborate with executive team on short- and- long term organizational planning and change efforts. Accountable for ensuring that infrastructure, systems, policies, and processes support Inatai’s vision and increasing complexity. Accountable for ensuring that the Foundation’s organizational life, rhythm, and structure are healthy, cohesive, values aligned, and integrate equity and racial justice at all levels.

Accountable for the execution of MultiCare’s strategic portfolio. Responsible for helping system leaders develop and prioritize their portfolio. Oversees the execution of project governance, project/program intake, and resource supply-and-demand. In charge of developing and executing a scalable Change Management program for the organization. Responsible for ensuring teams are receiving the appropriate level of coaching and support to successfully deliver projects aligned with the organization’s strategic objectives.

Accountable for the development of the overall strategy for the EPMO. Responsible for the management, direction, and guidance of the day-to-day activities of the System Project and Portfolio Management Team. Accountable for helping system leaders develop and prioritize their portfolio. Developed enterprise system governance for projects/programs. Accountable for ensuring teams were receiving the appropriate level of coaching and support to successfully deliver projects aligned with the organization’s strategic objectives.

Tacoma, Wa

Responsible for the overall management, direction, accountability, and guidance of the day-to-day activities of the IS&T Project Management Team. Manages the execution of the project governance and the intake process throughout IS&T. Additionally, accountable for ensuring teams are receiving the appropriate level of coaching and support to implement and achieve the goals of the organization and deliver on the IS&T portfolio roadmap.

Tacoma, Wa

Manages multiple large scale, highly complex projects with cross-functional project teams. Partners with Executive Leadership to develop the strategic roadmap for various initiatives for the organization. Directs the planning and execution of all project phases from conception through go live. Lead highly effective multidisciplinary teams across the system. Ensures that all projects are completed successfully on time and on budget.

Tacoma, Wa

Manages multiple large scale, highly complex projects with cross-functional I.T. project teams. Partners with Executive Leadership in I.T. and Operations to develop the I.T. plan of execution for system-wide strategic initiatives. Directs the planning and execution of all I.T. project phases from conception through go live. Managed multiple MHS clinic, and contracted clinic provider group moves throughout Washington State. Managed project capacity for nine I.T. teams. Partnered with the Results Management Office to develop and implement the use of various processes and tools throughout the organization. Ensured that all projects are completed successfully, on time, and on budget.

Tukwila, Washington

Managed projects that impact the Group Health Delivery System. Facilitated the introduction, acceptance, integration, and effective use of business process software. Ensured that quality initiatives and Lean methodologies were in use in business operation functional areas. Developed training curriculum, instructional materials, and provided end user training in Eastern and Western Washington. Developed and documented procedures for Delivery System business operations staff for all workflows. Ensured business procedures were in compliance with mandated federal regulations. Provided direct end-user support services to Delivery System business operations staff and leadership.

Federal Way, Washington

Managed staff of ten permanent employees and 14 seasonal employees who answer customer service inquiries including, but not limited to Medicare, claims, pharmacy, and enrollment questions. In addition, managed enrollment staff responsible for processing enrollments within CMS compliance guidelines and managed quality audit staff responsible for ensuring all staff maintains CMS compliance. Challenged with conducting a staffing analysis to reduce administrative costs and remain closely aligned with corporate goals and mission statement.

Charged with working with Sales to increase new business and maintain existing business in the consumer marketplace while reducing the overall collateral budget by 3%. Planned, developed, designed, and implemented sales collateral for new product initiatives in consumer and commercial markets. Coordinated and oversaw the execution of advertising and promotional programs.

Managed various projects with impact to individual, small and large group membership. Served as the liaison between membership and offshore staff. Challenged with conducting a staffing analysis to reduce administrative costs in membership area by 3%.

Challenged with defining data, business and user requirements and translating them into detailed business requirements and plans. Managed both on and offshore training needs for membership. Served as single point of contact for small group membership for offshore vendor.

Conducted customer service responsibilities for small employer groups – sized 2-99. Managed projects related to system enhancements for small group membership. Researched system issues on small group and individual policies and corrected them.

Mba, Business Administration And Management, General

Bachelors Of Arts Degree, English

Activities and Societies: American Red Cross Certified HIV/AIDS educator Undergraduate teaching assistant Peer/Community educator