Plano Synergy Holdings, Inc. manufactures protection equipment and storage solutions for outdoor applications.

Responsible for the overall management and daily reporting of Capital One's Field Services Technicians in Texas and Louisiana.• Manage a support team which supports all computer equipment from servers to desktops, hardware and software installations and upgrades. • Responsible for the servicing of branches in a 24\​7 operation which helps to minimize the downtime of banking locations, resulting in a low impact to all customers.• Manage enterprise wide system upgrades, i.e. Win95… Show more Responsible for the overall management and daily reporting of Capital One's Field Services Technicians in Texas and Louisiana.• Manage a support team which supports all computer equipment from servers to desktops, hardware and software installations and upgrades. • Responsible for the servicing of branches in a 24\​7 operation which helps to minimize the downtime of banking locations, resulting in a low impact to all customers.• Manage enterprise wide system upgrades, i.e. Win95, XP, and Win7 etc. using imaging and migration tools, and software.• Triage service queues to ensure the proper “Service Level Agreements” are being met by every technician.LEADERSHIP - managing staffing levels ranging from 6 to 25 personnel (including 3rd party vendors), and supporting over 55k associates.PROCESS IMPROVEMENTS- Consistently drive initiatives that have resulted in improved service levels specifically in the end-user support environment including decreased time to resolve incidents, increased first call resolution, TEAM BUILDING - have successfully managed teams in New York, New Jersey, DC, Maryland, Virginia, Louisiana, and TexasTECHNICAL EXPERTISESOFTWARE/NETWORK PROTOCOLSMS Office, MS TCP/IP/DHCP/WINS, ProComm Plus,Windows 95\​NT\​98\X​P\​7\10, MS Remote Assist, Log Me In, TeamViewer, McAfee Virus Scan, Active Directory, VPN, Ghost, RDP, MSTSC, SCCM , Fonality, Ring Central, ADaxesHARDWARENetwork Equipment: Cisco Switches, Routers, Phones, etc.A/V Equipment: (Crestron, Polycom)Servers: HP DL 360 seriesOut of Band Devices: Baytec, LantronixPrinters: HP, Xerox, Canon, Oc'e, Konica MinoltaLaptops: Dells, HPsDesktops: HPsMisc.: VAX, Honeywell, IBMOTHER POSITIONS\​TITLESCapital One NAIT Field Services Lead Technician 2001-2005IT Field Services Technician 1996-2001 Show less

Ochsner Health System's IT Help Desk Analyst

Network Technician, and Help Desk Analyst.