-Produce and edit marketing animations for the Scott IPC App using After Effects and Premiere Pro-Create custom animations for social media and online training using the Adobe Creative Suite-Produce and edit various training videos to emphasize the subject material using Premiere Pro-Utilized After Effects to create a commercial for the 2023 national aviation conference exhibition floor -Animated a schedule video for the 2023 national aviation conference exhibition floor using Premiere Pro-Maintain and update the digital International Cockpit Reference Handbook using InDesign-Develop various marketing materials such as velcro patches, stickers, and brochures to advertise training and the Scott IPC App using Illustrator-Develop user interface designs for Scott Plot using Figma and Illustrator-Implemented Asana for project management-Designed a 16ft tower banner for the NBAA-BACE exhibition floor using Photoshop and Illustrator-Create online training courses for the learning management system using Articulate Rise and Storyline360

- Maintain the online learning management system- Create content for the learning management system- Create and develop custom training content- Film and edit training videos- Maintain the digital advertising software- Create company advertisements for print and video

• Provide legendary Customer Service by following the Southwest Airlines Expectations. • Effectively handling internal and external Customer inquiries/complaints directed to Customer Relations and Rapid Rewards and other departments• Responsible for providing responses to correspondence from internal and external Customers with a heavy emphasis on complaint resolution.• Analyze problems and provide appropriate solutions in order to resolve internal and external customer needs.

- Review paper work for the Assistant Conference Coordinator- Created the biweekly report for the directors of the University Center- Document scheduled events for the University Police Department- Document scheduled events for the Facilities Management Department- Record items essential for each event for the Building Crew team- Organize paperwork of previous events- Served on two hiring committees - Provide customer service via phone and email- Designed University Center employee T-Shirt

- Provide customer service via face to face and phone- Created captivating displays of different merchandise- Assisted with setting up the layout of the entire store- Created customer accounts for frequent shoppers- Prepare the store for following day operations- Maintained product knowledge to help increase sales