Director Shared Business Services | Center Of Excellence
As the Director of the SBS Center of Excellence, I created a Center of Excellence dedicated to financial analytics, continuous improvement, and optimizing data utilization. My focus on fostering collaboration across cross-functional teams helped strengthen stakeholder relationships and better align with customer needs. I managed a diverse portfolio of transformation initiatives, ensuring that IT projects were closely aligned with business objectives to drive meaningful operational efficiencies. By leading a team of business analysts, data analysts and data scientists, I enhanced decision-making processes through AI, process improvements, data mining, and predictive analytics. I also successfully negotiated and managed a major Business Process Outsourcing (BPO) contract, delivering key strategic outcomes.