Dmitriy Sizov Email & Phone Number

Belgrade, Rs

Belgrade, Serbia

I am the lead of our Mobile Department's Support & CM team. We help players stay in our games, answer questions, resolve issues and address feedback. As the lead, I work to find ways of making our job easier and our players' experience in the game better. I distribute tasks among members of our team while also working on the ground and going through tickets. I keep the team focused on issues of higher importance through regular syncs, where we also come up with new ways to engage our players outside the game. I also get on my soapbox quite a lot and push for changes that should make life easier for players without compromising the game.

Белград, Сербия

Basically did the same things as in Lesta. I just changed offices :)

Saint Petersburg, Russia

I handled requests from our players, which included answering their questions about our game, resolving any issues they might've had (that could be resolved), and passing feedback to game designers and QA. I wrote our player-facing patch notes, live-ops events, and some texts for the game itself. I also maintained and added to our game's Knowledge Base. Lastly, I helped with community management, and I moderated our Discord server.

Saint Petersburg, Russia

I worked as a technical support advisor, helping our clients install, use and troubleshoot Voice Over IP services, email, and business applications on a business-wide scale.

Velikiy Novgorod, Russia

I handled proofreading and editing our correspondents' texts before they went up on our social media, I also assisted during live broadcasts.