Benjie De Leon Email & Phone Number

Moncton, New Brunswick, Canada

• Manage remote projects
• Coordinate with teams virtually to ensure project milestones are met efficiently
• Utilize remote project management tools for effective collaboration and progress tracking
• Analyze project requirements and devise strategies for successful implementation
• Identify and address potential project risks or issues proactively
• Support team members with training and guidance on remote project management best practices

Moncton, New Brunswick, Canada

• Collaborate with the team on Client Implementations, constructing and adjusting client accounts and positions
• Aid the Implementation Manager in overseeing ongoing Implementations and team activities
• Conduct training and coaching sessions for Implementation Analysts
• Administer the team’s project management software
• Generate custom documents as required by client or team requirements

Moncton, New Brunswick, Canada

• Join Optimization Consultant on client calls to record meeting conversations and grasp client inquiries
• Set up client accounts and positions as per optimization requirements
• Examine client workflows to identify platform pain points, issues, and challenges
• Offer insights to the Optimization Consultant on discoveries and potential optimization avenues for clients

Moncton, New Brunswick, Canada

• Customize client accounts and positions based on implementation requests
• Document meeting discussions and update platforms for accurate record-keeping
• Develop on-demand documents to meet specific client or team requirements

Taguig, National Capital Region, Philippines

• Manage escalated cases, including Privacy and Tier 3 issues and concerns
• Respond to reviews on the App Store and Google Play Store
• Refer urgent cases to the Support Manager as necessary
• Address account-related concerns such as deletion, reset, and suspension across all games
• Manage Better Business Bureau (BBB) cases
• Respond to BBB Customer Reviews

Taguig, National Capital Region, Philippines

• Provide technical support for game-related issues and concerns
• Analyze player data to identify and take appropriate action against fraudulent players
• Investigate table activities and review collusion for potential instances of real-money transactions
• Analyze table activity for potential issues or bugs related to tournaments and regular tables, ensuring prompt reporting

Taguig, National Capital Region, Philippines

After Sales Support - Re-program faulty machines that are already deployed in production.

Computer Engineering Technology/Technician

Activities and Societies: Vice President for Internal Affairs - Manila Technician Institute Computer Society (2015 - 2016) Vice.

High School Diploma