Benjie De Leon Email & Phone Number

Moncton, New Brunswick, Canada

• Manage remote projects• Coordinate with teams virtually to ensure project milestones are met efficiently• Utilize remote project management tools for effective collaboration and progress tracking• Analyze project requirements and devise strategies for successful implementation• Identify and address potential project risks or issues proactively• Support team members with training and guidance on remote project management best practices• Collaborate with cross-functional teams to achieve project goals and deliverables on time

Moncton, New Brunswick, Canada

• Collaborate with the team on Client Implementations, constructing and adjusting client accounts and positions• Aid the Implementation Manager in overseeing ongoing Implementations and team activities• Conduct training and coaching sessions for Implementation Analysts• Administer the team’s project management software• Generate custom documents as required by client or team requirements

Moncton, New Brunswick, Canada

• Join Optimization Consultant on client calls to record meeting conversations and grasp client inquiries• Set up client accounts and positions as per optimization requirements• Examine client workflows to identify platform pain points, issues, and challenges• Offer insights to the Optimization Consultant on discoveries and potential optimization avenues for clients

Moncton, New Brunswick, Canada

• Customize client accounts and positions based on implementation requests• Document meeting discussions and update platforms for accurate record-keeping• Develop on-demand documents to meet specific client or team requirements

Taguig, National Capital Region, Philippines

• Manage escalated cases, including Privacy and Tier 3 issues and concerns• Respond to reviews on the App Store and Google Play Store• Refer urgent cases to the Support Manager as necessary• Address account-related concerns such as deletion, reset, and suspension across all games• Manage Better Business Bureau (BBB) cases• Respond to BBB Customer Reviews

Taguig, National Capital Region, Philippines

• Provide technical support for game-related issues and concerns• Analyze player data to identify and take appropriate action against fraudulent players• Investigate table activities and review collusion for potential instances of real-money transactions• Analyze table activity for potential issues or bugs related to tournaments and regular tables, ensuring prompt reporting

Taguig, National Capital Region, Philippines

After Sales Support - Re-program faulty machines that are already deployed in production.

Computer Engineering Technology/Technician

Activities and Societies: Vice President for Internal Affairs - Manila Technician Institute Computer Society (2015 - 2016) Vice.

High School Diploma