Brenda Bridgette-Noel Email & Phone Number

Philadelphia, Pennsylvania, United States

Greater Philadelphia Area

• Member of the senior management team; supported operational, clinical care initiatives and supervised daily operations and management of multiple sites with an annual operating budget of $7M.
• Managed providers’ productivity to meet organization’s target. Decreased the no-show rate from 50% to 20%.
• Researched and assisted in writing grant proposals. Oversaw grants management and program development of government funded grants and incentive programs, which included The Patient Centered Medical Home, Meaningful Use.
• Played a leading role in the cost effective reorganization and vendor selection for a new 36,000 square foot location including design and establishing office systems.
• Selected and negotiated vendor contracts for maintenance, security, tele-communications and medical supplies.
• Ensured ongoing maintenance and updating of information systems and infrastructure.

Greater Philadelphia Area

• Managed The Primary Care Center, with the inclusion of a Call Center and a Triage Department. Determined and realized full potential and growth of 30-member Support Staff.
• Ensured cost conscious awareness; compared and analyzed monthly center’s expenditures and maintained operating expenses within budget. Assisted with creating the annual operations budget.
• Monitored providers’ productivity to meet monthly expectation.
• Facilitated center’s repairs and accountability to compliance with federal, state and local regulatory standards.
• Developed and put into effect departmental standards, policies, guidelines and job descriptions.
• Recruited, trained, conducted performance appraisals, executed performance improvement plans and discharged employees.

Penn Presbyterian Medical Center, Philadelphia, PA

• Manager, The Medical Group, The Infusion Suite & Occupational Medicine, 2004-2005Managed several departments simultaneously, which included a team of 9 Attending Physicians, 46 Residents, 6 GI Fellows and 19 support.
• Supported physicians in achieving timely and effective decisions regarding practice operations including clinical scheduling, exam room allocation, and physician- staff relations.
• Maintained compliance with federal/state regulations: patient care, affirmative action and environmental safety.
• Recruited, selected, monitored and conducted performance reviews and discharged employees.
• Provided orientation and training for new employees.
• Ensured timely billing and maximum collections for the practice

PennCare@ Rittenhouse Square, Philadelphia, PA

• Managed day-to-day operations, participated in recommendations to improve practice operations, troubleshot patient concerns and complaints. Supported 8 Attending Physicians, 24 Residents and 14 Support Staff.
• Recruited, selected, oriented, trained, conducted performance reviews and discharged support staff.
• Identified opportunities to enhance practice billing.
• Monitored physician’s productivity and practice performance versus practice budget.

Hospital Of The University Of Pennsylvania, Philadelphia, PA

• Recruited, selected, trained, oriented and discharged staff. Performed skill assessments, implemented corrective action for improvements and assisted with the reorganization and relocation of the clinical practice.
• Ensured compliance with the various governing agencies regarding patient care, affirmative action and safety. Assured adherence to departmental and institutional policies.
• Assisted with preparing annual practice budget.

Hospital Of The University Of Pennsylvania, Philadelphia, PA

• Managed daily operations, precertification, providers’ schedule, registration process, patient billing and financial counseling.
• Recruited, trained new employees and conducted performance reviews.
• Created and distributed physicians’ master and daily schedules.
• Developed New Patient Packet and Employee Task Manual

Mba, Business Administration

Activities and Societies: noneProfessional Attributes Analytic/Resourceful/ Concise Communication, Increasing Efficiency

Bachelor Of Arts (Ba), Organizational Management