Bo Buchanan Email & Phone Number

San Francisco, California, Us

San Francisco, California, Us

Salt Lake City, Ut, Us

Cleveland, Ohio, Us

Global Transformation Team• Develop solutions for employee and vendor enablement for 3 software releases involving 35,000 impacted users• Align with business units and workstream leads to ensure more intuitive workflows• Map workflows and determine teams in need of instruction• Designate optimum learning mediums for all 32 individual groups• Manufacture learning objectives, classroom syllabuses, and supportive content necessities• Generate Classroom Materials, Decks, eLearning, Quick Reference Guides, Instructional Videos, and WalkMe content• Integrate with end-users to ensure content development is within each other’s scope• Produce case studies on employee experiences to find inefficiencies and possible improvements in the current state

Park City, Ut, Us

• Project manage the instructional design and user experience of the biggest software change in the company’s history• Lead team of 4 trainers to implement and support ERP change program and redesign onboarding • Program WalkMe, in-program learning platform, for new ERP system to ease change management• Work with stakeholders and SMEs to implement proper training and marketing deployment to over 1000 users• Development and manage course load designs for the classroom, eLearning, and in-program applications• Collaborate with developers and advocate for end-users in search of better UX practices and process optimization• Communicate with subject matter experts to ensure desired processes for cross-team interactionso Analyze and interpret training outcomes against retention, knowledge gaps, • Design pedagogy-proven learning structures for after class retentiono Customize said structures for cross-functionality and team-specific use caseso Management train the trainer programso Design and create LMS modules o Generate in-class gamification and incentive structures to promote learning o Create physical and online reference materials to generate self-sufficiency for our users• Teach in-class training for all teams • Accommodate all learning types with multi-styled, intermittent micro training materials and syllabus styles • Design and implement training programs using cognitive learning strategies. • Build engaging LMS modules to educate Backcountry employees on a national scale. • Generate content across all mediums, from print to hybrid class structures. Providing the best education platform for hundreds of employees so that they can, in turn, influence their clients.

Woodcliff Lake, Nj, Us

•Research and review current product sales/marketing practices to find inefficiencies and possible improvements•In-person and digital user experience specialist•Help the team understand the mind of the customer•Develop training materials for quick reference•Generate in-class product presentations for specific demographics •Create hybrid training via LMS modules •Educate local markets with social media outlets, guerilla marketing, and review campaigns •Engineer conversational maps for better customer interactions •Educate sales staff on new products, programs, and features•Counsel team of 11 on word tracks and tactics•Track website interaction and evaluate UX•Provide detailed demos and provide best practices •Employee of the Quarter: Q2 2016I am the source of product knowledge for the BMW Group of Utah. Training sales management and sales team of Utah is my main priority. Competition research, customer experience analysis, event management, social media management, and sales assistance are examples of what I may handle. We have raised many factors within the company since my time with BMW. Online inventory management has been raised from 62% to 93%. Finalized sales, despite constant management rotation, is rising at a steady 17% with an average profit per unit that is higher than regional competitors. And what I'm most excited about, product satisfaction and customer reported dealership experience surveys were #1 out of the 184 dealerships within the western united states.

The lab is a culmination of the most ambitious researchers, students, and professors. In this think tank, we gather our efforts and ideas to produce worth-while research that can be applied to leadership and students alike. We then take said efforts to improve the teaching styles of those within the Utah area. http://hillpedagogylab.org• Learning design • Curriculum management • Presentation development• Expert in research design in both qualitative and quantitative data• Proficiency in data analysis • Task management for multiple teams and multiple projects • Inherit ability to read body language, tone, and other contextual information from the subjects• Problem-solving with small budgets• Analytical writing skills• Cross-comparison to current research • Self-initiative to complete very involved tasks • Constant curiosity in academic imperial research • Strong understanding of cognitive attention control, and perception• Capability to use oculomotor capture tools and other physical sensors

Provo, Ut, Us

Home Coordinator•Design, build and implement psychological wellbeing lifestyles•Maintain strong communication and relationships with parents •Generate daily assessments for every resident•Manger all home activities and resident interactions •Speak confidently in a group setting•Facilitate cross-campus relationship building •Retain peace on the home •Identify problematic actions or traits •Cultivate myself as a resource for the residence to create trust and earn insights•Execute multiple tasks at once •Motivate residents to cultivate positive environments and healthy self-growth Campus Assistant•Effectively organize the multitude of tasks received hourly•Provide relief and emotional support to staff and residence •Quickly develop solutions to interfering tasks •Negotiate problematic residences and find healthy solutions and outlets for better wellbeing •Provide constructive feedback to residents and new staff•Listen attentively to issues for conflicting parties and provide different perspectivesDuring my time with the Heritage, I had the honor to served two distinct and vastly different positions. This provided me with a wealth of resources, mentors and constant challenges that made for no dull moments. These positions dealt with crisis management for both the attendees and fellow employees. The campus, when fully occupied, housed 124 students and 43 total employees. With such large numbers and a steady flow of intricate requests, it was pertinent that someone holding my position had developed task management skills and could keep a high-stress threshold. Following some promotions and internal notice, I was responsible for a small team of employees called Everest North. Roles involved included: therapist, dietitian, secretary, indexer, accountant, event coordinator, and activity planner.

Provo, Utah, Us

Our kitchen at the time of my employment for Utah Valley could handle a total attendance of around 4,300 plates and 15 separate events. It was me and my team's responsibility to manage these large quantities from farm to table. Due to limited employment, it was important to control every variable and organize every task prior to each event. It was my responsibility to break these immense jobs into attainable, realistic, and safe tasks and timetables that still met all Utah County food regulations. •Co-Managed a team of 8•Led team in menu organization and task management to optimize workflow and individual skills of each chef •Analyzed and consolidated orders to cut costs and minimize duplicate orders •Reviewed ingredients of every menu to meet dietary restraints of every attendee•Designed serving sections •Data analysis reviews and complaints

Draper, Ut, Us

At ClearLink I was to supply customers with the best service within the capabilities of AT&T as hard as that might be. While on the phones I held a consistent 36% convergent rate.•Top Salesman of the Month: 2/14

Associate Of Science - As, Behavioral Sciences

Education record

Bachelor Of Science (Bs), Behavioral Sciences