Resident Services Manager
CurrentSpearheading pilot program and acting as legal liaison for Los Angeles regionManaging legal matters for 32 propertiesAttending and coordinating all court appearancesNegotiating stipulations, reviewing answers and discovery documents.Researching each case to ensure successful outcome in courtDeveloped weekly legal report for regionOversaw legal notices, lease violations, skip tracing for 5 propertiesCollaborating with loss mitigation and legal team regarding pending casesManaged resident concerns for 1700+ apartment homesPreformed monthly financial analysis for 3 communities (827 apartments).Experienced in hiring and coaching employees, conducted 1:1Strong experience with leasing, sales, renewal process & revenue managementCoordinated capital projects with construction teams, maintenance partners and vendors, managed expenses through OPSProvided excellent customer service by providing timely response to customers and residentsProven track record of increasing customer satisfaction scores and online reviewsConducted file and property audits