Managed team and helped client solution Healthcare Provider system as the Salesforce Architect in Service Cloud and Health Cloud.- Translated business user stories into Functional Requirements- Conducted fit gap analysis of requirements against Health Cloud, Service Cloud and Marketing Cloud for effort estimation- Coordinated with offshore team in India to build appropriate staffing and timeline to build solution- Collaborated on building integrated timeline between Telephony, Integration and EHR solution

Leading Team in implementing client specific configurations to Salesforce CRM. Responsible for delivery of configurations and providing subject matter expertise in Patient Services processes.

Technology Consultant focused on product delivery in Cloud First Implementations (Pega, Salesforce)- Large Pharmaceuticals Call Center, NCEnterprise wide Salesforce implementation. In Plan and Analyze phase, assessed workflow and process needs for project estimates. Owner of functional specifications of workflow engine that runs business logic, incorporating scalability and usability in design. Owner of multiple business processes and worked with client and offshore teams to understand and build tool according to requirements in iterative process.

Senior Systems Integration Analyst with a focus on Business Process in PegaSystems implementations. Selected experiences below:- Large Healthcare Payer, PAOperated in a cross-functional role providing technical expertise in Pega 7.0 Care Management and analyzing to-be business process to propose to-be system process flow. Created templates for maintaining technical requirements during development. - Large Pharmaceuticals Call Center, CAAs a Pega Business Architect, analyzed current call center client processes and reports for opportunities for efficiency and consolidated findings into “Gold Standard” flows development and extension. Built and managed requirements during build and communicated changes for development and test teams.

Systems Integration Analyst out of the Pittsburgh office of Accenture.- Large Clinical Trials Company, NJAs a UAT coordinator, collaborated with test team to compose, review and assist in execution of tests scripts.- Large Resources Corporation, PAHeld role as test lead and configurator for system responsible for all freight payment and created key security configurations to comply with security guidelines and prevent mis-payment.

M.S. in Biomedical Engineering

As a summer intern, worked on imaging FcRn trafficking of IgG through confocal microscopy in vitro.