Key Responsibilities:• Account Management Support• Strategy Development• Campaign Execution• Technology and Platform Management• Project Management

• Greet guests and guide them through a sample of our wines.• Maintain a warm friendly attitude, ensuring the customers have a fun memorable experience.• Suggest and sell wines to guests.• Keep the tasting room clean and presentable for incoming guests.• Offer wine club memberships to guests.

•Promoted to Assistant Manager for exceeding sales goals and maintaining excellent customer relationships. •Directed and supervised up to 10 employees, ensuring that customers received excellent service and store sales goals were consistently met. •Resolved customer complaints regarding sales, service, and billing issues. •Conferred with potential customers regarding equipment/service needs and advised customers on types of equipment/service to purchase. •Trained new employees on key sales behaviors and multiple point of sale systems. •Demonstrated strong teamwork by working with Store Manager to create employee's schedules and maintain adequate inventory. •Analyzed and troubleshot malfunctioning mobile devices and applications.

•Always met or exceeded sales goals. •Assisted to raise our customer service rating from 20% to 100%. •Often worked alone in a fast paced, high volume work environment. •Quickly learned to operate several software systems.

•Delivered excellent customer service to thousands of visitors a day.• Responsible for the safe loading/unloading of customers on the chairlift.• Performed daily safety and maintenance checks on chairlifts.