Manage finances with a set budget for projects of each class/camp.Lead instructor: Develop lesson plans from projects I design. Instruct children in the creation of decorative art and jewelry from beading. Spark crafting interest in young children.

Team Lead: Coaching and developing agents by focusing on root cause behaviors and following up on specific expectations.Holding agents accountable for behavior and attendance via written action plans, corrective action and recommendations for removal. Managing production floor and scheduling needs. Reviewing and approving payroll. Creating and distributing up training materialsCreating reporting for operations and peers.QA Lead: Manage the QA Team for all departments in the line of business at my site.Create tools for both leads and agents to increase productivity.Analyze and pinpoint areas for improvement and create the necessary action plan. Team Lead Assistant: Subject matter expert for my line of business.Assist agents to improve performance in order to attain higher customer satisfaction.Provide one-on-one coaching with email reps for quality observation feedback.Conduct focus groups for agents in areas of development and new processes.Assist in the training environment with new hire agents.