- Thentia is a company that provides an ERP, SaaS solution for government regulators to administrate individual and business licenses. I was promoted to program manager by demonstrating my ability to deliver our software to our large enterprise clients. - Managed software launch projects across Canada and Western USA. Directed a team of project managers overseeing 15 projects.- Cultivated robust collaboration with quality assurance, customer success, and IT service desk teams, driving proactive risk monitoring and mitigation, reducing project delays and 100% adherence to identified objectives and key results.- Proactively drove continuous improvement initiatives, such as introducing a new change management and UAT process that significantly reduced scope creep and streamlined UAT timelines, thereby enhancing our implementation process. - Regularly met with key state/provincial leadership and internal executives to communicate program progress, risks/issues, and overall health to ensure both organizations are aligned on the delivery roadmap, change requests, and any key decisions. - As the point of client and internal project team escalations for all projects in my portfolios, I always seek to understand the issue from the client’s perspective to coach my project team to be client-centric and mitigate risks and issues ensuring project success.- I also managed a portfolio of IT systems and Cloud Engineering projects. I built this roadmap of projects with our IT SMEs based on department OKRs, as a result, we launched new automated IT service tools and replaced existing tools operation costs on our products’ cloud environments.

- Through a rapid onboarding process, I managed a high-priority, extra-large project of launching our product for the Financial Services Regulatory Authority of Ontario (FSRA), which has complex dependencies on our product roadmap and software configurations.- Working with my project team (15 plus dedicated members) and leadership, I crafted a compressed executable project plan to meet a compressed FSRA project request and set proper client expectations for the delivery process resulting in a more transparent client relationship.- Communicated project status to clients to show actions, risks, and issues, as well as, its solutions. In addition, I constantly review future activities on my project plan to identify and mitigate risks for a smooth delivery.- Cultivated a proactive approach to risk management; inspired teams to deliver on time and schedule, resulting in an uptick in customer satisfaction ratings.- I am also a member of the “Tiger Team” in Thentia, a team of SMEs in our delivery team, who are tasked to identify all the strengths and weaknesses in our delivery model to develop process improvements for our delivery model to give a smoother customer experience.

- HelloFresh is a company that sells meal kits and ready-to-eat meals via online platforms directly to the consumer. At HelloFresh, I deliver all backend tools and consumer applications (consumer website and mobile applications) for new market launches. - Successfully delivered all technical components in the HelloFresh Spain and Ireland launches. - Negotiated with various teams to ensure my requested deliverables are accepted on their roadmaps and are delivered on time for my projects/programs to be completed in good health.- Hosted steer-cos and developed status reports to keep my key stakeholders (ex, senior leadership, key leads in other teams, and my SMEs) aligned on the status of my program, as well as, solutions to any risks and issues. - Working with our department leads, I successfully developed and delivered my team's roadmap based on OKRs provided by senior management.- Developed a change request process for my program that evaluated proposed changes from a revenue perspective, thus protecting my program scope and accepting changes that make my programs more profitable.- By approaching issues and risks with a positive attitude, I motivated my teams and peers to always deliver solutions above expectations.

- Real Matters is a technology company that provides mortgage solutions for major banks in Canada and the USA. The products I delivered enabled the company to generate tens of millions of dollars in revenue.- Successfully delivered title and closing technology projects that enabled tier 1 clients (Ex Wells Fargo) to be launched in our platform and reduced manual work for our operations team in processing our title closing orders. - Created project estimates, plans, timelines, and scope with inputs from the product team, development leads, and operational teams for new integrations, technology upgrades, and automation projects. - Managed teams of developers, QAs, Net-Ops, and Tech-Ops to design, develop, and test software projects with tight timelines.- Successfully led the technology team to create requirements documentation with the product team for key new product integrations.- Communicated project status to product/program management team to show actions in flight, risks, and issues, as well as its solutions to show overall project progress and build a collaborative environment.- Collaborated with the team to provide project effort estimates used for annual planning. From annual planning, I lead the delivery of priority projects to capture more market share.

-Worked on developing low-cost smart data capture platforms in a SaaS environment that will enable large amounts of data to be captured quickly.-On-boarded to the company at a fast pace through demonstrating my expertise in the project management discipline, resulting in letting me manage projects for their high-profile clients of BMO and Loblaws.-Created project SOWs, estimates, plans, timelines, and scope with inputs from clients and 3rd party interfaces for quick implementation of our smart data capturing platform.-Obtained buy-ins from senior management to deliver client driven new integrations that are not within our product roadmaps and annual plans, as result, client relationships are stronger, and billings are increased. -Communicated project status to clients to show actions in flight, risks, and issues, as well as its solutions to the client to see overall project progress and strengthen client relationships.-Collaborated with the team to identify risks and mitigation strategies and managing them to resolution and escalating when appropriate.-Presented project statuses in weekly portfolio reviews and raised risks and issues and escalating to management as needed.

- Developed and met financial forecasts of revenue, cost, and profit margins for million-dollar loan originations software projects with multiple interfaces I managed for major Canadian lending and banking institutions.- Communicated with the client and 3rd party partners on weekly project status meetings to cover project status, progress, risks, and issues and proposed risk mitigation strategies to ensure projects are finished within the timeline, budget, and scope for a positive client experience.- Developed project plans, timelines, and scope with inputs from clients, 3rd party interfaces, and client partners for monthly software release packages. - Collaborated with the team to improve the software development process by identifying/correcting pain points and areas of improvement to increase productivity and decrease development defects. - Developed project timelines and plans for RFP response, and successfully implemented it for a high-profile company project.- Participated in quarterly business reviews with the client and helped identify areas of improvement to help strengthen client relationships. I also worked with existing clients to identify new business areas for the company.

- Identified risks and issues that occurred in the project life-cycle on behalf the project manager and developed mitigation strategies to keep the project on course.- Worked with high profile clients to maintain inter-company documents like financial trackers, software development progress trackers, client facing project plans and work backlogs.- Managed aspects of the project, like the testing cycle during the testing phase on large scale projects with a project team that is spread across in different continents.- Created project scope list and project plans for design, development, and testing of monthly software release packages.- Produced weekly project status reports on the behalf the project manager for a high profile company project.