Bo Christian Alberg Email & Phone Number

Copenhagen, Dk

Region Hovedstaden, Danmark

Copenhagen, Capital Region, Denmark

Copenhagen

Denmark

Copenhagen Area, Denmark

Copenhagen Area, Denmark

Copenhagen Area, Denmark

Copenhagen

Copenhagen

Directed the retail bank (private customer) and leasing company as a member of the senior management team. Oversaw approximately 100 development, sales and production personnel. Conducted strategic analysis and planning, forecasting, budget development/tracking, P&L control and reporting. Reviewed and approved credit applications, monitored sales and customer service, ensured compliance with company objectives, solved problems and addressed management, staff and customer issues/concerns.• Served as a member of Alm. Brand Group senior management for 4 years.• Contributed for 7 years as a key member of the IT Advisory Council, focused on strategic planning and prioritizing for the companies’ shared service provider.• Developed and implemented an innovative business strategy for the retail bank, tracking key performance indicators through 2015, propelling a fresh start following 2-3 years in crisis management mode.• As part of the new strategy, launched a comprehensive sales & customer management platform with a concentration on decentralizing customer responsibility, which outlined guidelines for handling client up-selling, customer service, and credit-impaired customers. • Integrated with the new platform a balanced scorecard model, providing branches with a prioritized view of portfolios and their performance to facilitate interaction with the right client at the right time. • Achieved an 18% reduction in retail bank personnel coupled with a 75% decrease in production errors by spearheading a successful Lean Process program, resulting in enhanced customer service orientation.• Drove a deposit campaign that accomplished a 30% volume increase in only 8 weeks.• Through a rigorous strategic turn-around program, achieved the leasing company’s 1st positive results in 3 years. • Delivered a visionary organisation/cost reduction plan to the CEO, identifying a potential additional 40% reduction in retail bank resources with no loss of customer service.

Oversaw daily bank operations and served as CEO of the leasing company, supervising approximately 140 employees. As CEO, directed the mortgage investment company and presided over its roll off. Strategized in collaboration with the CEO and 1 other Managing Director to steer the bank through a major financial crisis, with the goal of accomplishing a significant turnaround through extensive balance and resource reductions. • Implemented fundamental organizational restructuring, capital savings programs, personnel reductions and process/reporting improvements to turn the companies around, achieving a balance reduction from 18B to 11B dkk and securing 6B dkk in government backed bonds.

Copenhagen Area, Denmark

Managed retail (consumer) bank operations, including strategic planning/implementation, product/process development, credit approvals, budgets/cost control, reporting and sales/customer service oversight, supervising a staff of 60. Identified procedural improvements to reduce costs and increase efficiency. Worked with the shared IT service provider as part of the advisory council to strategize, prioritize and redesign technical processes to further the corporate goals of growing the business and optimizing customer profitability.• Aligned products and prices with share of wallet (SOW) performance management, propelling 100% increase of lending volume, customer revenue growth of over 75% and a rise of major private customers to 40% of total income over the 3-year period.• Overhauled the branch structure, established new regional management and instituted improved credit processes, including a novel credit approval system, facilitating multichannel lending, secure structures and responsible lending over time.

Copenhagen Area, Denmark

Drove business growth from a small niche retail bank to a full service entity (deposits, pensions, credit/loans, security trading & e-banking), with abundant cross-selling and customer retention opportunities, in alignment with corporate long-term strategies. Established the firm’s unsecured loans/credit card division. Forged and managed productive relationships with point of sale partners, strategic business allies and loan/credit suppliers. Headed the development and information management departments, overseeing a staff of 40. • Spearheaded the introduction of the cross-selling concept to the Alm. Brand Group, securing fully 1/3 of bank clients as Alm. Insurance customers. • Enhanced efficiency and focus on sales/personal customer service by centralizing and managing administrative and call centre operations. • Encouraged controlled growth by instituting credit scoring and systemized lending programs.

Management support to the management of the retail bank. Responsible for management information, product- and process- development

Aarhus

EPA Invest was an investment company with activities in: Mortgages, Leasing, real estate, and banking. My main objective was to help the management with investment proposals, financial analysis, and ad hoc assignments.

Msc (Econ.), Finance

[Bsc] In Economics And Business Administration, Finance, General