Getting it done. CI/DI style development using full lifecycle release management with Flosum. Using VSCODE and GITHUB to manage code versioning. Building API's, LWC components and making magic happen day in and day out. Using more FLOW's these days to allow for Admin team to manage more while I help the developers focus on JIRA bugs and enhancements. Participating in meetings to scope and architect future work. All in all enjoying my time at Lumen.

I have made one of a kind products for Wakeboarding, Motocross and Longboarding. 2 of which I have licensed, 2 I have developed, sourced and brought to market with hopefully a couple more on the way. I need more capital to do some of them so if you are someone with more money than you know what to do with and want to produce epic products that people love you can be the money and I will be the brains.. Lets collaborate I have ideas ready for the next step waiting to go. Maybe you have some ideas that need to be brought to life? Easy to do just need a little time in most cases I can build working prototypes in weeks.. not months.. If you need someone to help you innovate I am your guy.. Check me out on www.Instagram.com/zenxteninc, www.Youtube.com/zenxteninc and www.Facebook.com/zentimesteninc for more... www.zenxteninc.com

Create custom solutions using Custom Objects, Metadata, Custom Labels, Web Services (API), APEX and Lightning Web Components and FLOWS. Ensure sales team can reach their sales goals. Enforce policy and procedure through validation, approval processes and custom notifications. Track error data on custom code with error classes / logic to ensure things are working properly. Work with tools to help manage Leads, Accounts, Opportunities and Contacts. Monitor APIs and events from external systems. Wrote custom code for round robin and Percentage based lead assignment so we could stop using 3rd party app Distribution Engine, Custom queued API process manager to handle issues we were having with API calls into salesforce through segment. Work with Flows and Apex to manage sales cycle and prevent duplicate records. Create batch jobs to manage data, notify owners and managers and make sure records are moving through the sales process properly. Configure CPQ for Products and Services quotes including approval rules. Custom Service Forecasting tools to get future sales pipeline numbers on special accounts. Create Lightning components to do more work with fewer clicks where the standard functionality is limited. Daily stand ups to talk about current business needs. Working in a very Agile development cycle with multiple deployments a week, documentation and training of changes and making sure that users are up to date on what has changed along the way. Working directly with Executive teams to understand what the current business direction is and making sure we are supporting their needs.

Standing up a new Salesforce Org to replace a handful of Apps that support the day to day operations. Working with Sales, Service, Marketing Cloud and the EDA model of Salesforce. Using Jitterbit middleware to move data between systems. Building Lightning apps and APEX code to perform call center queue logic as well as managing students with Advisor Link add in.

Creating new App to ensure no lead is left behind. Custom objects were created to track leads from Weekend Events as well as expenses of the event to better understand ROI. Custom APEX triggers to manage the data, ensure anyone at the event is contacted within 48 hours thanking them for their time. Any owners of current records that may have been associated to someone from the event are notified. And all other leads that do not match existing Lead, Contact or Accounts are created as new leads and worked through the normal process. Custom reporting, formula fields, workflows, process builder and flows used to get the most out of all the data imported from the weekends event.

Worked to keep the business up and running in Oracle CRM OnDemad an Administrator/Developer/Analyst for over 3000 CRM Users located around the world. In-sourced the application and Web Service Interfaces from IBM. If the business needed something, I worked with the business to create the user stories and would either get the work done if it was under 160 hours to implement, anything more than 160 hours would go to a Dev team and worked into the backlog. We created a like for like application to replace CRMOD with Salesforce. Resolved issues with current application and interfaces while working with business on new user stories for new business needs during migration. Used DataStage Web Services, Weblogic and other Oracle Database apps to manage data between Systems. Migrated 1000+ dealers to a newly stood up Salesforce Org. Worked as a BA and Developer/Admin documenting and creating APEX Triggers, VisualForce/Lightning pages, Reports/Dashboards, Workflows, Validations, Process Builder, Flows, Sales/Support processes and custom coded solutions.Worked with Siebel On Premise troubleshooting Lead Conversion and Opportunity Sales Processes. Trained and managed Multiple new to Siebel employees to support the application as well as create training and training of the business admins to manage their own instance. Worked to streamline processes between development, user stories and releases to ensure minimal impact and business up-time and adoption rate. Participated on team who migrated UK portion of CRM OnDemand that was sold to OPEL to Salesforce. Created user stories for and developed work flows, field layouts, roles, profiles, validation, process builder, flows, apex classes/ methods. Recreated the same user experience with some enhancements in Salesforce as we migrated roughly 1000+ users. Exported millions of records from CRMOD to import into Salesforce keeping relationships and access intact.

Work with customers addressing performance, configuration and other critical support issues. Provide training and mentoring to my team onsite and over the internet. Create training and best practices that are customer facing intended to prevent SR creation and reduce support rediscovery.When management has a fire to put out they reach out to me. My analytic thinking and knowledge of the product and architecture allows for quick response and root cause analysis. Issues range from email and server connectivity, security, server and network performance, SSO and all issues related to the core CRMOD application.Major contributor in our Communities with an Expert status. My customers remember me which creates a great support experience that lasts through the lifetime of the service.

Take care of any and all customers server and network needs. Multiple flavors, lots of different vendor products.Current projects in Land Boarding, SUP and POV camera mounts specifically GoPro.

Work with the Admin LAN AD administrators maintaining user base of over 10,000 + Users & 1000 Servers. Monitor replication, bandwidth usage, DFS availability and performance. I write scripts to help with administration duties as well as issues that may arise. Currently researching the best way to implement EFS in our user laptop environment to be compliant with government regulations and future standards. Support offices in most of our Air Force bases across the US that are part of the ADMIN LAN (20 + Domain servers). Rebuild systems, recover data, achieve 100% uptime in a highly available and high demand environment. Apply patches, update software, research utilities and STIG servers to all security and local policy requirements. Document issues as well as exceptions to policy, create BCP plans for servers and do yearly testing of disaster recovery processes. Other projects are maintaining a large number of Windows 2003, 2000 and XP Pro stations. These are high availability servers used all over the world. Systems are monitored for performance and uptime and talked about in weekly meetings held to discus concerns and issues, plan for changes and new implementation needs. Use Active Directory to enforce local policy to domain users.. Change management, BCP planning, system updates, patching, securing of the OS and Applications, managing resources and planning for growth are all part of my work load as well as working with other groups internally on new or existing projects for a customer. Solved a 3 day problem for another site with a 30 minute phone call. Became the go to guy for the project.Assigned workload larger than most SA's with more time on the job in first months of contract.Was utilized in team to prepare our windows group for government SAS 70 audit.

Billion dollar privately owned corporation with offices throughout the world.; Expertly manage and maintain Billion Dollar Company's enterprise infrastructure of more than 60 sites. Review operational, tactical, and strategic goals, making changes when needed to stay ahead of business needs. Develop and execute successful business strategies. Effectively negotiate to build consensus and solicit support of management. Directed and implemented identity management, profile and desktop administration of all US and Canadian locations in a Sun Solaris, Linux & Windows environment. Monitor, patch, backup and tune all Enterprise and branch servers. Manage a team of two other administrators making sure systems stay online and accessible. Audit internal/external security, baseline systems and network, adjust QOS for appropriate access of business applications and identify issues that may arise in the future. Automate processes with scripts that either notify with email, or restart services if they drop as well as report critical errors. Create custom web applications for tracking systems, assets, orders and change management. Updated, configured and installed Checkpoint firewalls and VPN, Cisco routers, Cisco switches, Microsoft, Linux, Solaris, Email and Landesk. Saved a corporate acquisition of nine plants in Florida when current team members could not make the infrastructure work. I regained control of the situation in a week with a plan for all plants to be converted within 3 weeks. Dropped $150,000 a year from network monitoring costs by implementing in-house hardware and software. Implemented corporate email and Internet filtering, boosting employee job efficiency as well as dropping internet bandwidth usage by 35%Implemented identity management in all locations, created user policy, profiles and helped the process of data identification for use in our Business Continuity Planning.

Configure, Upgrade and Fix issues with servers and network devices.

Install wirless Point to Point access points up to 30 miles from the NOC. Duties included sight surveys, planning install, wiring, mounting wireless dish on an appropriate mount that would provide line of sight and configuring local premises equipment to work with the new access point. Work with routers, servers and switches to ensure access to all necessary resources. Passed Sprint Wireless training top of my class.Employee of the month first 2 months of program.First technician to install 4 sites in one dayRecognized as the fastest installer in the Nation not only for speed but quality.