Roberto Armenta Email & Phone Number

In my previous position, as a member of the Delivery Center team, I assumed the crucial duty of closely assessing the hardware needs of users who were already up and running. My primary responsibilities included overseeing the return of outdated equipment, implementing hardware replacements, and arranging the delivery of new devices to newly hired staff members of the Help at Home organization.Microsoft Azure, Active Directory on Premises, Connect Wise, Twilio, Cato VPN, and Microsoft Power Automate were our primary tools for advising.By integrating Microsoft Forms with Microsoft Teams, I was able to develop implementations using Power Automate technologies that automate and expedite the ticket escalation process. To regulate and monitor delivery center tickets, I set up an automation from Outlook to create tasks in Microsoft Tasks.As a member of the Service Desk Tech 1 team, I had the chance to handle direct contact from Help at Home users in an effort to quickly resolve their technical issues over the phone, through chat, or by remote control of their computer equipment.As an extra team duty, I was in charge of overseeing new service desk tickets, following up with the users, assigning them to the appropriate agents, and escalating issues if the users' work stoppage was warranted. moving your priorities from 1 to 2.

Bloom Digitals is a dynamic and customer-centric company that specializes in providing exceptional programming and website design services tailored to the unique needs of specific industries in the United States. As part of my professional journey, I had the privilege to contribute my skills and expertise to this innovative team.Our clientele includes diverse sectors such as maintenance companies, chiropractic offices, veterinary clinics, and digital marketing firms. These businesses entrusted us with the challenge of developing their entire websites within incredibly tight timeframes, often no more than four days. To meet this demanding objective, I played an instrumental role in leveraging advanced tools such as the WP Bakery Page Builder plugin and the versatile Salient WordPress theme.

Katy, Texas, United States

My involvement in the company began with the development of the website in WordPress using the Divi Theme. As an Endpoint Administrator, I was able to validate the implementation of cloud-based enterprise systems. From large-scale software distribution to device enrollment via corporate compliance requirements via the Microsoft Endpoint Manager environment. Administering Microsoft programs and implementing Defender Antivirus policies.Azure AdministratorI got the chance to set up virtual machines, remote desktops, backups, and automation of business operations run on the Microsoft cloud as an Azure Administrator.Operations SupervisorAs an operations supervisor, I have had the opportunity to organize and help the engineers in charge of the clients to facilitate the communication process between them and the management positions, in addition to training on the operation of the different administration platforms, as well as the correct elaboration of the necessary documentation for a correct operation of the support

During the COVID-19 pandemic, I was forced to compromise with the lockdown and decided to offer my skills in the field of digital marketing and website management to local businesses struggling to maintain their online presence in an uncertain economic environment, as well as improve their social media strategies and optimize their websites to adapt to the changing expectations and needs of their customers.This experience not only allowed me to be an active contributor to the growth of our company community, but it also provided me with the opportunity to gain vital skills in digital marketing and online presence management.Design in general this local brands to which I provide the service of social network manager as well as updating their website made in Wordpress.### Basic functions:Maintenance and updating of website.- Creation of content for social networks (Banners, videos, image optimization).- SEO optimization of images.- Creation of images and banners for the 2021 international oboes contest for Granabia- Graphic design in general (tarps, cards, t-shirts, etc.)Social Networks Administration For Local CompaniesSocial Networks: Facebook / InstagramFunctions:- Graphic content creation for social networks, such as banners, films, picture optimization, and so on. General graphic design (canvas, cards, t-shirts)

Mexico

In the eight years I worked at Tomalaweb.com, I advanced professionally. I began my career as a graphic designer, using Corel Draw and Adobe Photoshop to realize artistic visions. My interest in web development grew, and I set out on a path of constant learning and improvement.I eventually moved into the position of WordPress implementer, where I developed my skills in creating visually appealing and responsive websites. I was able to deepen my understanding of web design principles in this role. As I developed my technical proficiency, I took advantage of the chance to advance.A few years later, I worked as a junior WordPress developer, delving into the complexities of web development, such as creating custom themes and plugins, to make sureFunctions:- Graphic designer and Wordpress Administrator- Creation, maintenance and updating of own and client websites.- Creation of content for own social networks and clients.- Corporate identity design and client logos.- SEO optimization for organic positioning- Graphic design in general (Banners, image optimization, etc.)