Bob Baumgartner Email & Phone Number

Greater Seattle Area

Redmond, WA

The TAP program provided Windows 10 software to member companies and got feedback to improve the product. I managed education seminars, correspondence, surveys.

Redmond, WA

Windows 10 test team member

Redmond, WA

Windows store team member, reviewing Windows 8 apps for content and functionality. Trained in Software Review Testing, Agile, Lean, VelociQ 101 (Wipro programs).

Writing/translating/consulting. Specialty: Making content from Taiwanese/Chinese companies suitable for US and other English-speaking markets; Copy types include technical and marketing; Product manual layout in InDesign.

Translated, wrote, edited, and proofread owner manuals, product change notices, and repair manuals; Improved content while increasing the efficiency of its production using InDesign; Led C-TPAT membership; Attended ComTech seminar Developing a Content Management Strategy by JoAnn Hackos.

Bridged the cultural gap between Taiwanese engineers and US sales, marketing, and service people; Successfully proposed a new product development process; Surveyed the market to determine product viability and positioning; Directed product development from conception to launch to ensure commercial success; Nurtured strategic partnerships with outside.

Managed all department operations, including parts ordering, receiving, warehousing, fulfillment, call center staffing, technical and service training; Built a team of 12 people; Fostered teamwork; Developed simple, reliable systems and processes that improved access to information to improve service; Made department budget; Coordinated product reworks in.

Worked with Taiwanese engineers to resolve product issues; Translated and wrote repair manuals; Started our first technician training program; Wrote the training manual and taught repair technicians; Made an HTML web-based troubleshooting guide for product incline calibration; Started a newsletter to help service people keep track of product changes; Wrote.

Identified potential clients, sold services, negotiated contracts; Strengthened relationships with existing clients; Kept a pivotal account through reliable service and trust building; Earned promotion from operations to sales (district manager) in four months.

Developed relationships with OEM customers and Geni dealers to build brand recognition and increase business; Designed and negotiated contracts; Increased sales in one area 300%; Improved customer relations through improved presentation and honest support. Worked between customers and Taiwanese engineers to resolve technical issues; Wrote product user.

Edited and translated academic studies and corporate product manuals; Taught English conversation, business writing; Editor for the Institute of Aeronautics and Astronautics, NCKU.

First Place, Best Personality Feature, 1990 Better Newspaper Contest Washington Newspapers AssociationThird Place and Honorable Mention, Best Feature Story, Suburban Newspapers of America 1990 Editorial Contest

Mba, Marketing

Ba, Journalism/Cultural Studies

journalism/cultural studies; Wrote investigative news story about a secret network on campus