Bob Bertram Email & Phone Number

San Antonio, Texas

San Antonio, Texas Area

* Created and leads the Secondary Marketing Experience Team, responsible for all process improvements, manager identified gaps, procedural updates, reporting, training, and any change that impacts Secondary Marketing.* Led a workforce reduction effort that saved 2.6 million dollars for the last half of 2018, while increasing production efficiency within the Shipping process by 46%.* Works with strategic partners to utilize process maps, analyze, create and implement operational procedures, develop and enhance operational reporting and drive strategy for Secondary Marketing operations.* Responsible for the optimal execution and delivery of the mortgage loan pipeline including the oversight and management of related controls, balancing, and reporting.* Selected to participate in the Mortgage Bankers Association's 2018 Future Leaders Program.* Selected to participate in the inaugural Director Development Program for Real Estate, as part of this program, co-created and rolled out the Manager Development Program for Real Estate.

San Antonio, Texas Area

* Responsible for leading all projects that enhance the Underwriter and Member experience.* Served as the Experience Owner for underwriting, led the team to certification through Disciplined Executions.* Assisted with the business transition to a new Loan Origination System, accomplishing this within 9 months.* Led underwriting operations in both Phoenix and San Antonio locations.* Created and monitored dashboards and reporting to track trending and to forecast Key Performance Indicators.* Delivered hundreds of system enhancements through an agile environment, providing efficiency gains to end users.* Transformed the business through leading and delivering large projects - Compartmentalized Underwriting, Fast Pass IRRRL, transition from KD to AllRegs, Member Approval, RPA's, POD Model, CUT UW Team, CAAT Team, Hybrid Underwriting Model.

San Antonio, Texas Area

* Through coaching and inspiring employees, successfully led a team of highly engaged employees who underwrote First Mortgage loans to achieve outstanding business results and promotion rates.* Effectively linked department and corporate goals with employee’s individual performance to motivate team members to perform at their highest level, resulting in overall top performing team in Real Estate.* Consistently sought ways to improve company processes for the First Mortgage products. Through collaboration with originations, processing and underwriting, was instrumental in implementing process improvements that simplified the mortgage workflow for employees and members.

San Antonio, Texas Area

* Underwrote Conventional and VA loans, ensuring that Fannie Mae, VA and internal guidelines were met and that the loans were delivered in a compliant manner.* Mentored and trained new employees on Conventional and VA underwriting guidelines.* Obtained Staff Appraisal Reviewer (SAR) number.

Austin, Texas Area

* Managed a team of 30 Data Transcribers ensuring each one maintained accuracy, compliance and confidentiality while entering data.* Responsible for providing constant feedback to employees on their performance.

* Led team of 15-20 loan officers, processors and underwriters – conducted business in 13 states.* Responsible for interviewing, hiring, training, professional development and progression for the team.* Built and maintained relationships with key service providers and clientele to ensure timely and accurate transactions

San Antonio, Texas Area

* Ensured all real estate transaction were compliant and within guidelines.* Consistently exceeded sales goals and controlled a multimillion dollar annual sales volume.* Conducted sales calls to a wide range of clientele, both individually and in group presentations.* Precisely evaluated the customers’ requirements which generated excellent relations to produce new and repeat business.

* Directed tasks performed by over 300 intelligence collectors, analysts and processors.* Responsible for developing strategies, philosophies and procedures used to manage collection assets to best satisfy requirements tasked by U.S. Unified Commands, Joint Task Forces, and national level consumers.* Created Statistical Trends of RSOC Missions (STORM) to catalog station collection statistics; provided senior leadership a single document to track collection successes and failures.* Key player in forming a Crisis Action Team for heightened tension in the Area of Responsibility (AOR); assigned personnel to primary positions within the cell; ensured all tasking for the mission was properly assigned.* Spearheaded effort to reduce nonproductive resource hours for a key mission. Increased productivity by 25 percent by realigning assets during peak hours with no loss of mission.* Instituted a quality control program for operators and system controllers. Ensured format procedures were followed and provided national-level consumers with the most accurate information; resulted in 15 percent decrease in collection errors over a 6-month period.* Aggressively responded to down-sizing requirements – successfully combined seven mission positions into three – increased resource utilization by 15 percent during a 67 percent manning reduction.* Coordinated a national-level hearability exercise that provided national-level consumers with vital information for long range contingency wartime planning in the Pacific theater.* Flawless transcripts enabled section analysts to issue over 100 highly technical reports to national-level consumers and theater commanders.

Bachelor Of Science - Bs, Liberal Arts And Sciences/Liberal Studies

Future Leaders Program, Residential Mortgage

Activities and Societies: MBA Education’s Future Leaders Program is an executive leadership development program that delivers.

Human Centered Design

Russian

Associate'S Degree, Communications Applications Technology