Provide technical customer support including but not limited to providing investigation and diagnostics to ensure rapid resolution of any product or customer (RF) related issues ensuring gained knowledge and information is captured. Provide, under supervision, onsite/in-field commissioning and/or support where required,record and update incidents, queries and requests in the MiMOMax ticket management systemContribute to customer acceptance testing ahead of the release of new/updated productsContribute to development and maintenance of training material and frameworks and provide training of products to customers

On site Installation and configuration of environmental monitoring sensors and supporting infrastructureProvide expedient remote and onsite system support for Lighthouse Products and Software.Train the customer in Lighthouse productsProvide the customer support through the Lighthouse RMA process

Provide technical support to customers in the field to include hardware, software, system configuration and training. Be the eyes, ears and heart of the company providing valuable insights and feedback to engineers and business developers from the customers experiences and needs.Earned two Eagle Awards, General Dynamic's Highest award for outstanding services to the customerRecognized several times by the customer for process and product improvementSupported Common Ground Station (CGS), Joint Services Workstation (JSWS), Persistent Threat Detection System (PTDS) and Command Post of the Future (CPOF) Distributed Common Ground Station – Enabled (DECGS) and Joint Tactical Radio Systems (AN/PRC-155, 154, 152, 148) Vehicular and manpack configurations

Provide detailed test analysis of IT systems and products. Detailed oriented; follow precise step by step procedures, documenting observations and results. Draft technical documentation and schematics for testing procedures. Build lab bench test equipment to specification.Recognized by Engineering for providing some of the best documentation of observations for fault analysis and documenting test procedures that other lab technitions could use without training.

Design and Instruct topics of a technical nature in accordance with the Department of Defense standards for General Dynamics military programs.Recieved Instructor customer satisfaction ratings of no less than 90% over the course of more than a 25 training sessions as an instructor. Recieved Mission Excellence Award for lesson development.

Unmanned Aerial Vehicle Exploitation OIC for the C2 CACE Balad IRAQ US ArmyProvided technical expertise and supervision for the CACE Full Motion Video (FMV) Exploitation Team in Balad Iraq in support of Operation Iraqi Freedom. Awarded Bronze Star in recognition of leadersip and accomplishments in support of Operation Iraq FreedomAnalysis and Control Element Imagery Section OIC, 301st MI BN A Co, US Army ReservesProvide imagery training and technical expertise for ACE Imagery operations of the 301st MI BN.

Provided technical instruction and training in accordance to US Army Standards to Imagery Analyst (GEOINT) students of the US Army Reserves. Served as Primary Instructor for advanced challanging topics of instruction: RADAR Imagery and Infrared Imagery. Basic Non Commissioned Officer Imagery Analyst Course Manger recognized for modernizing the course for digital imagery trainingReceived three Army Achievement Medals for superior instruction and course developmentCol Croteau Award (Instructor of the Year)