Dedicated Network Operations Manager with a proven track record of providing day-to-day support and escalation assistance for 24/7 Tech Support teams in a managed service environment. Proficient in guiding technicians, resolving customer issues, and managing high-visibility cases. Recognized for developing and deploying efficient processes and training to enhance problem resolution effectiveness. Successfully managed global VSAT network operations, overseeing service provider activities, addressing escalated network issues, and maintaining strong customer relationships. Skilled in incident and problem management, project leadership, and employee development.
Rhode Island
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Providence CountyRhode IslandProvidence, Ri, Us
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Maritime Customer Support Center ManagerViasat Inc. Jun 2022 - Nov 2023Carlsbad, Ca, UsProvided day-to-day and escalation support for CSC Technicians assisting Maritime Mobile Broadband customers (VSAT). Provided the required support to ensure that all customer complaints and requests are handled in a proper and timely manner in a 24/7 managed service environment. -
Network ManagerKvh Industries Inc. Nov 2016 - Mar 2022Middletown, Ri, UsManaged Network Operations for KVH’s global VSAT network and performed all duties related to maintaining a high level of service availability and responsiveness to new issues as they arise. -
Technical Support SupervisorKvh Industries Inc. Nov 2008 - Nov 2016Middletown, Ri, UsSupervised a group of 24/7 technicians who are responsible for customer support of mobile VSAT antenna systems, and maintaining KVH’s global VSAT network at a high operational level. Technicians work with customers, partner field service technicians, satellite providers, teleport operators, partner Network Operations Centers, and VOIP/fax providers
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Senior Communications TechnicianGtech May 2005 - Aug 2008London, Gb -
Network Operations SupervisorCvs Caremark Corporation May 1992 - Jul 2000Woonsocket, Ri, UsSupervised a 24/7 staff of 20 Support Technicians in a WAN data communications hub (over 4300 remote nodes) at CVS HQ. Support Technicians work with internal technical support, partner engineers, and third-party field service engineers. Responsible for maintaining availability of Satellite, Frame Relay, Terrestrial hub, and remote equipment.
Bob Bourget Education Details
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Rhode Island CollegeComputer And Information Sciences And Support Services
Frequently Asked Questions about Bob Bourget
What company does Bob Bourget work for?
Bob Bourget works for Rhode Island
What is Bob Bourget's role at the current company?
Bob Bourget's current role is Providence County.
What schools did Bob Bourget attend?
Bob Bourget attended Rhode Island College.
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