Bob Carroll Email and Phone Number
Bob Carroll work email
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Bob Carroll personal email
I am a agile, results-driven Global Business Services and Shared Services leader possessing demonstrated excellence formulating and executing strategic solutions that achieve significant business impact. Proven ability to lead large-scale organizations and global change programs simultaneously across multiple functions. Excelling in growth-oriented strategic plans, delivering operational excellence and streamlined processes to deliver P&L and customer satisfaction impact. A collaborative leader motivated by building high performing teams and teaming to achieve results. Foundational experience as a Staff Accountant/Auditor at Price Waterhouse. Core Competencies:Executive Leadership | Finance and Administration Shared Services | Global Business Services | Sales Operations |Business Process Outsourcing | Service Delivery | Strategic Planning | Business Process Improvement/Six Sigma | Program Management | Customer Relationship Management | Customer Experience | Change Management | Leadership Development | Mergers and Acquisitions | Vendor Management | Digital Transformation Multi-function Shared Services Experience:P2P - Accounts Payable | Travel & Expense | R2R - General Ledger | Fixed Assets; Q2C - Order Management | Invoicing | Revenue Accounting | Accounts Receivable| Collections; H2R – Staffing Administration | Employee Data Management | Payroll | Training & Development Administration | Employee Contact Center; Sales & Marketing – Sales Operations | Service Renewal Sales | Sales Compensation | Claims & Rebates | Content & Campaign Support | Customer Care; Supply Chain Operations
Hcl Technologies
View- Website:
- hcltech.com
- Employees:
- 245180
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Hcl TechnologiesAtlanta, Georgia, United States
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Senior Vice PresidentHcl Technologies Dec 2020 - PresentNoida, Uttar Pradesh, InAccountable to drive business transformation together with HCL customers. Partnering to deliver outcomes that enable customers to achieve and exceed their business plans.
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Vice President – Global Installed Base Sales - Hybrid It Business GroupHewlett Packard Enterprise Nov 2019 - Oct 2020Houston, Texas, UsKEY ACHIEVEMENTS* Provides global leadership for the Installed Base (IB) Sales transformation program across HPE's Hybrid IT Business Group while overseeing transformation strategy and execution, which is currently on track to deliver +$243M in P&L impact.* Drives sales execution support for cross-hardware/services business unit selling programs to the Installed Base of customers through a common customer engagement strategy and sales experience platform. -
Vice President - Global Installed Base Sales For Hpe Pointnext ServicesHewlett Packard Enterprise Nov 2017 - Oct 2019Houston, Texas, UsKEY ACHIEVEMENTS* Oversaw the global responsibility for Installed Base sales for the HPE Pointnext technology services business unit and drove sales strategy design and execution against a multi-billion order plan.* Led a team of 800+ Installed Base sales resources to deliver against a $3B order target while guiding the organization through a major workforce and IT Digital sales system transformation.* Exceeded sales targets, delivered $10M synergy savings by launching a new digital seller platform and directing the global sales growth and transformation process.
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Vice President Global Sales Operations - Partner & Foundational Services -Hewlett Packard Enterprise Aug 2015 - Oct 2017Houston, Texas, UsKEY ACHIEVEMENTS* Held global responsibility for sales operations supporting HPE's Channel Partners, and improved net satisfaction scores for Partner experience by doubling them to the highest levels ever while increasing net promoter score by +31 points.* Spearheaded a global and strategic change program − Voyager – to transform Partner data tools and processes, delivering over $212M P&L impact through improved business data visibility. * Achieved 86% Employee satisfaction scores, the highest voice of workforce scores in the organization, while delivering a 26% reduction in the operating budget and $7M in operational efficiencies over two years.
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Vice President Global Business Services (Gbs) - Chief Operating OfficerHp Nov 2013 - Jul 2015Palo Alto, Ca, UsKEY ACHIEVEMENTSSteered the 15,000 person GBS global operations providing services to HP business units and functions. Drove pan-HP improvement initiatives, building and leading global solutions capabilities centers of expertise to provide value added GBS services. * Drove over $750M P/L impact by developing capabilities teams and delivery solutions for enterprise change programs and achieved a 92% CSAT and 70% Net Promoter Score from internal customers.* Led a CEO-sponsored program, and reduced HP Sales Operations costs by 29% over two years while utilizing Lean Six Sigma to re-engineer processes and deliver 2.4K HC efficiencies.* Achieved $72M in savings by developing and driving the execution of the GBS FY15 savings plan for the reinvestment into the HP business unit and over-delivering the plan.* Improved from 88% to 99% the global service level performance, and increased timeliness to 98.9% and defect-free transactions to 99.9% while reducing headcount. -
Vice President Global Business Services (Gbs) - Client EngagementHp Apr 2012 - Oct 2013Palo Alto, Ca, UsKEY ACHIEVEMENTS* Coordinated the global strategic engagement with HP BU/function executives to leverage shared services for the company while driving demand generation, governance, and account management.* Improved customer experience to 86% satisfaction (19%+ vs. prior year), and delivered a 33+ point improvement in the perception of GBS as a Business Partner vs. Provider.* Moved over 3.7K positions into shared services delivering significant consolidation and standardization benefits for HP and established strategic alignment with HP executives through joint strategic road maps.
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Vice President Global Business Services (Gbs) - Americas OperationsHp Aug 2010 - Mar 2012Palo Alto, Ca, UsKEY ACHIEVEMENTS* Oversaw multi-function shared services delivered from centers in Mexico, Costa Rica, Argentina, and the US while leading an organization of over 2.8K people and an $84M budget.* Delivered $80M P&L impact through the ‘Columbus’ process effectiveness program and built 28 process improvement ‘war rooms’ in core locations to drive process improvement driven P&L impact.* Generated $145M working capital impact at HP through the Enterprise Cash Acceleration Program, and improved Voice of Customer satisfaction to 80% by closely collaborating with regional business and functional executive client base.
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Executive Director Global Business Serices (Gbs) – Americas OperationsHp Nov 2007 - Jul 2010Palo Alto, Ca, UsKEY ACHIEVEMENTS* Provided shared service leadership and delivery excellence to HP, grew the shared service process scope, and led operations in the Americas (2.4K HC and $61M budget).* Expanded shared service scope and coverage by >1.1K HC, transitioned into Americas shared services (resulting in $40M in savings from FY08-10), and improved Voice of Workforce employee survey scores to 85%, with participation of >92%. * Created and led the global efficiency program ‘Everest,’ thereby delivering a $59M impact and >3.2K HC efficiency between 2009-2012 by applying lean six sigma to optimize processes and remove non-value-added work.
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Executive Director Business Process Outsourcing – AmericasHp Nov 2005 - Oct 2007Palo Alto, Ca, UsKEY ACHIEVEMENTS* Directed the delivery of HP internal shared services and BPO services for commercial customers, including sales support and P&L margin responsibility for Americas BPO accounts.* Delivered $2M in savings by consolidating multiple processes into global delivery center operations and integrating Six Sigma quality culture into the Atlanta Business Center while initiating several Six Sigma quality projects.* Steered delivery operations of 1.9K+ people in two shared service centers with a $45M budget, and supported sales for BPO deal pursuits and solution designs, thereby providing a 'safe pair of hands' for customers.
Bob Carroll Skills
Bob Carroll Education Details
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Tennessee Temple UniversityAccounting
Frequently Asked Questions about Bob Carroll
What company does Bob Carroll work for?
Bob Carroll works for Hcl Technologies
What is Bob Carroll's role at the current company?
Bob Carroll's current role is Senior Vice President at HCL Technologies.
What is Bob Carroll's email address?
Bob Carroll's email address is bob.carroll@hp.com
What schools did Bob Carroll attend?
Bob Carroll attended Tennessee Temple University.
What skills is Bob Carroll known for?
Bob Carroll has skills like Shared Services, Service Delivery, Executive Management, Business Transformation, Program Management, Business Process, Business Process Improvement, Customer Experience, Process Improvement, Management, Outsourcing, Leadership.
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