Bob Chaput Email & Phone Number

Burnaby, British Columbia, Canada

Spearheading the management and evolution of enterprise applications, ensuring they align with organizational objective as well as oversight of all aspects of application development. Workday, Epicor, Verint, SAP.

Vancouver, Canada Area

Expertise in development, delivery and support of full-stack software solutions. Extensive experience with 1st line/2nd line management of teams, project management with a background in software development. 15+ years in building and managing finance and insurance solutions. Considerable experience building, developing, mentoring and managing staff at various levels. Experience in leading multiple large (20+) software delivery teams using Scrum/Agile methodology as well as continuous improvement.

North Vancouver, British Columbia

Insurance Corporation of British Columbia (ICBC), North Vancouver, BC 2009 – 2017 IS Solutions/Applications Delivery Manager – Human Resources, Payroll and Corporate Services 2015 - 2017Oversaw and delivered all Human Resources, Payroll and Corporate Services technology projects. Managed IS department/team to maintain 60+ application portfolio with $1M departmental budget.· Assured multi-million dollar savings with the implementation of a Commercial Off The Shelf (COTS) Insurance business solution through oversight of team’s participation and resource management.· Met +$200K budgetary constraints, delivery deadlines, and salvaged ineffective relationship with the business area, through strong focus on planning, communication and consistently meeting business demands.IS Solutions/Applications Delivery Manager – Claims 2012 - 2015Oversaw and delivered Claims technology projects and managed IS department/team to maintain 130+ application portfolio. Managed $1M departmental budget.· Contributed to multi-million dollar savings with the implementation of a COTS Claims business solution by oversight and approval of the project along with resource management.· Created, led and managed corporate-wide knowledge and training program, which increased the knowledge of Claims business practices by over 40% of the organization. IS Solutions Manager – Claims 2009 - 2012 Managed IS department/team to maintain 130+ Claims application portfolio along with $1M departmental budget.· Directed +$250K priority systems changes annually, through the hiring and development of a team of 30 which repositioned department by building stakeholder confidence through meeting their expectations.· Negotiated vendor contracts cumulatively worth upwards of $1M and built strong relationships with multiple, challenging vendors.

Vancouver, Canada Area

Project Management Office 2007 - 2009Planned enterprise projects/programs, coordinated project management team within IS department and implemented organizational standards and program level initiatives.· Ensured $10M+ business initiatives slated for current year successfully completed by coordination of all projects at corporate and program level.· Directed $500K Payment Card Industry (PCI) program to ensure it was on time and on budget to meet business industry deadlines. Senior Project Manager / Relationship Manager 2002 – 2007Managed projects from business case through implementation and sustainment, to meet corporate business needs and goals.· Accomplished the reduction of warehouse storage by 50% throughout 26 sales centres, through leadership of implementation of Document Management project. · Achieved a 50% reduction in disruptions of production systems by coordinating the creation of enterprise-wide, non-production environments.

Vancouver, Canada Area

Program and Project Manager on various projects as consultant for external clients. TELUS, Vancouver, BC· Enhanced data and analysis of managed networks through leadership of program to create extensive metrics reporting.· Reduced email marketing costs by up to 50% by managing the implementation of a cloud-based email marketing solution to enhance paper-based direct mail marketing.

Ba, Psychology

Computer Systems Technology, Programming, Project Management, Systems Analysis And Design