Bob Clapper Email & Phone Number

Kinston, Nc, Us

Raleigh, Nc

Remote from home customer support position that included training in handling product related problems for TurboTax clients. Started out handling direct calls and chats and evolved to providing online training, subject matter expert support to agents, and supervisor support for escalated customer situations

Raleigh, Nc

Part time work to support old Saros customers. Also spent two and a half years during this time with Carmax as a Sales Associate to hone sales skills and provide supplemental income.

Saros, Inc. is one of three companies that joined forces to launch North Compass, LLC which is focused on a Lean software system called Dynamic Process Management or DPM. This includes:• Business process modeling - Quickly model and update key business processes as ongoing changes occur. • Activity Management – Automatically assign jobs and tasks to key personal according to the latest process model. • Document Control – A central document repository that securely stores the latest revision of documents and full document history.

Saros was a business process optimization consulting and software company founded in 2002. Our many years of operational and technical expertise complimented by our unique configurable tools we developed internally, enabled us to solve our clients toughest problems. Our offerings included:Lean and Advanced Manufacturing Consulting – a holistic approach which considers your extended company including all functions in office, shop, lab, remote locations, suppliers, and customers. End goal is to improve our client's profitability.SaaS RAD System– designed to create and deploy intuitive easy to learn and use SaaS and Intranet applications. SaaS products – Process Director which facilitated, supported, and reinforced Lean business processes and Knowledge Director which allowed rapid creation of "smart" applications that provided a wizard interface to simplify virtually any type of process.System Integration – As a Microsoft Certified provider, Saros and its predecessor company Optim, LLC provided a wide variety of integration services since 1994. Implementation Support – Information system process optimization, operations problem solving facilitation, training Custom programming – .Net, VB6, ASP, VB Script, HTML, Java, C#, C++