Bob Costa Email & Phone Number

Forchheim, De

Somerset, New Jersey, Us

Remote & Field Work hybridTasked with construction management of the new clinics initiative by senior leadership to double+ the national RE portfolio size by 2025. In first 6 months, created & developed the national, standardized construction fit-out program to scale the portfolios' multi-site, new build and relocation hearing aid clinics. Sourced and procured architect with national presence for HL's short and long-term scalability needs and goals. Designed and coordinated architectural plan specification of details, vendor sourcing and bidding, and milestone actions and planning for construction efficiencies in production and timelines. Results include construction of 8 new clinics throughout 5 states in less than my first 6 months and pre-construction established on 8 more new clinics for early 2024.Lead internal and external team to create the HL Store Concept Plan. Integrated FF&E and signage procurement and other supply chain for comprehensive, turn-key clinic openings, including other vendor sourcing, procuring and compliance. Initiated and implemented matrix collaboration and process improvement, using communication technology, for Real Estate physical site inspection and property due diligence. Developing and implementing project management processes and technology to scale for future support team training. Contributing and leading process improvement in internal facilities R&M. Additionally, overseeing the facilities management of the East Coast clinic portfolio R&M, refresh and renovation needs and expanding vendor base.

Denver, Co, Us

Remote & Field Work hybridResponsible for 400+ multi-site critical care, in-center hemodialysis clinics in 8 Mid-Atlantic states (3rd largest region of the company). Additionally the interim Director for the Northeast Region from 8/2019-2/2020. Management of large annual capital and operations budgets for the 3M sqft. multi-site portfolio. Successfully completed an average of 25 clinic renovations per year ranging in self-directed and developed scopes from $100k to $2M. Consistently engaged in cross-functional partnerships with company real estate, legal, design & construction, compliance, biomedical and clinical operators for improved short/long-term outcomes. Created, implemented and improved processes in my regional project, vendor and FM management systems. Participated in the development of an asset management and clinic condition assessment survey (technology platform) to rank all corporate-wide sites for needs and prioritization. Utilized my extensive past MEP and all trades knowledge and experience for troubleshooting, assessing, and decision-making for optimal results in cost-savings, efficiency and timely execution for all stakeholders. Successful and timely outcomes from my array of experience. Created and managed capital budgets of up to $8M and expense budget of $2M annually.

Partner and investor in a real estate holdings company, responsible for marketing, advertising, facilities maintenance and management and all capital improvements, vendor procurement, occupant management and services, and leasing. Properties included commercial and residential.

Chicago, Illinois, Us

Remote & Field Work hybridExecutor and curator of the new business model and system roll-out for the institutional REO (Real Estate Owned) Rehabs and Renovations by SMS Assist/Residential, beginning in the NJ market. Successfully directed and managed the implementation, introduction and establishment of the pilot program's full operations. Included key account management of institutional investors' RE portfolios and vendor/contractor portfolio procurement and compliance, build-out, training and management. Oversaw the program management and growth of over 85 home rehabs (flips) of 3 client and VC REO portfolios in the expanded areas of PA, MD and DE in 2019. Matrix collaboration in process and IT improvements to the SMS technology platform/app used to catalog and assess the REO homes and assets, as well as to execute timely, efficient and effective renovations.

Chicago, Illinois, Us

Remote & Field Work hybridContract/employment transition from Compass Group (divestiture) to SMS Assist, concurrent with a promotion to Senior Management position (see Compass Group-Eurest employment role). Territory management & oversight of 9 state Mid-Atlantic SMS Assist multi-location enterprise clients.National representation & visits to other territories as needed for special projects and assignments. Facilities management skills and experience applied in landscaping, irrigation, snow-ice programs, all interior & exterior repairs, projects & maintenance, and janitorial & floor care services.Skillful on-boarding many new, large national and regional client accounts. All stages of developing new client contract site visits to provide operational & best practice insight & discovery for all stakeholder (Client-SMS Assist-Service Affiliate) opportunities. Facilitation of communications between team members, SMS Operations Managers, SMS Service Affiliates (vendors), client locations, and all level client management & senior leadership.In-house Subject Matter Expert from early growth phase of the organization to the present.A recognized innovative contributor to SMS Assist's progress, uber-growth and success using my entrepreneurial, business, operations and management skill set, experience and insight.De-escalate problem situations, discover and communicate opportunities.Skilled, and original member, of a small nimble team bringing strategic value to our clients and SMS Assist's operations.

Wayne, Pa, Us

Remote & Field Work hybridTerritory management and client services of Snow & Ice Management and Landscaping account for Walgreens in five markets, covering 11 East Coast states. Client services included training and education of services to Walgreens' SMs, DMs and MVPs.Liaison between Walgreens management (client), CBRE (awarded the FM contract), SMS-Assist operations (the FM service provider/manager), and SMS Assist' Affiliates (vendor-contractors).Partnering with the several Walgreens Facilities Asset Managers on oversight of short term and long term repairs, projects and resolution was a daily function. Field inspections, de-escalation, troubleshooting and resolution of operational and service systems were performed daily. A contract/employment transition from Compass Group (they divested their investment w/SMS Assist and CBRE on the Walgreens account) to SMS Assist in April 2013, where I was additionally promoted to Senior Client Service Manager (see SMS Assist, LLC employment transition above).

Us

Founder in 1990, Incorporated & President in 1994, owner and strictly overseeing financials since 2011.Established, built & operated a successful contracting company still in operation and locally servicing residential & commercial clients. Repairs, punchlists, installations and remodels, including general contracting management of large indoor and outdoor projects in both the residential and commercial space. Specialty in multi-site handyman repairs and projects in the NJ Metro area. Retail facilities repair & project specialist with 25+ yrs experience in field operations, team building & management. Hired, trained & managed all field techs, office staff & management. Developed and implemented all labor and project management systems, all processes and procedures, stressing maximized efficiency & minimized costs. Sourced and managed MEP and all subcontractors for large projects ranging from big-box retail store restroom renovations to replacement upgrades to 750kw exterior diesel generator sites. Produced and managed all internal budgets. Managed vehicle fleet, all promotion, marketing and advertising, and website design and copywriting. Learned to delegate. www.grandhandyman.com

Atlanta, Georgia, Us

As Plumbing Manager, managed department staff of 14, responsible for inventory of $1.4 million and $5.4M in sales, merchandising, promotions and customer service.As Special Services Manager, managed and was responsible for store Delivery, Special Order and Installation divisions.Selected from regional candidates to join the management team of 8 to set, merchandise, staff, train and manage the new store opening of West Windsor, NJ in 1993.Left HD to incorporate and grow my part-time handyman business started in 1990.

Phoenix, Az, Us

Sold and managed relocation services to Fortune 500 companies throughout the NY and Pennsylvania territories. Introduced and marketed the company's Corporate Move Program to Human Resource professionals and decision-makers.

Ba, Business/Marketing

Aas, Business