Bob D. Heinrich is a President at VCA Code at VCA Code. Colleagues describe them as "Bob is a very gifted leader. During his tenure with the City of Anaheim, he effected significant positive change in the Building Division. Bob helped employees understand their temperaments and how to work more effectively together, making use of each other's strengths. He also helped employees overcome negative behaviors and improve their performance. He helped our organization move from a focus on regulation to a focus on customer service. All of these positive changes contributed to enhanced production and higher satisfaction scores from our customers." and "Bob is exceptionally well informed professional who has advised me on testing and accreditation matters on several occurrences. Bob is well, trained, well spoken and splendid to work with."