Bob Dad (Sc Cleared) Email & Phone Number

London Area, United Kingdom

London, England, United Kingdom

Bracknell, United Kingdom

Hatfield

Release Manager at Computacenter Europe's leading independent provider of IT Infrastructure services. I am responsible for the delivery of the Release Service to specific customers, ensuring that releases are managed effectively through the release management lifecycle. • Define the scope and contents of each release with the relevant customer business, ensuring that agreement and commitment is provided by internal support teams to effectively support its delivery• Forward manage the schedule of expected releases to maximise the effectiveness of delivery• Manage risks and resolves issues that affect release scope, schedule and quality• Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations• Communicate all key release plans, commitments, and changes including requirements, schedule, and scope changes• Manage relationships and coordinate work between different teams at different locations• Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews• Produce Deployment, Run Books and Implementation Plans• Continually work towards making improvements in the release process (CSI)

Reading, United Kingdom

As a Release Manager I am responsible for the operational activities of the Global technical change and implementation release process. I ensure that all underpinning activities relating to change and release are adhered to across the Global technical organization as well as maintaining the distinct local activities, to ensure that business needs and objectives are met. A critical aspect to my role is to chair Change Advisory Board (CAB) meetings.•Final and definitive decision making authority on all Technical Changes and Releases.•To act as a focal point on a day to day basis for all change and release management issues or enquiries.•To constantly monitor designated change queue in the Service Management System, take action where necessary and process requests to ensure response to change requests is within the agreed timescales.•Monitor all Change request submissions for categorization, accuracy & completeness, which will in turn, provide the authorizers of changes with all the information needed to make an accurate assessment of the change.•Promote and adhere to Service Management best practices, act as a point of advice and ensure colleagues do the same.•Work with Infrastructure Project managers and Infrastructure Team Leads to plan the Infrastructure Release Calendar, acting in a gatekeeper and control role.•Validate Release plans across the Infrastructure estate, identifying dependencies, conflicts and deviation issues, to ensure effective scheduling of all Releases•Produce detailed implementation plans in relation to Infrastructure Releases.•Ensure adequate resources are available for all planned releases.•Ensure releases are deployed according to the defined process.•Ensure any failures in the delivery of Releases are dealt with promptly and appropriately by the responsible resources.

Reading, United Kingdom

I have been responsible for the planning and implementation of software changes developed by Yell IS/partners. I ensured reviews are held of major implementations, and improvement suggestions incorporated into future implementation plans.•Produce High Level & detailed Implementation plans for each code deployment and work package with direction taken from Implementation Manager•Produce Communication Plan for each code deployment and work package.•Engage and build relationship with all parties associated with implementations within and outside of IS as well as 3rd Parties.•Attend CAB and ADC CAB on a weekly basis, contributing to the implementation aspects of the changes discussed•Assess changes for approval with consultation from Implementation Manager•Raise changes associated with Implementation as well as changes for project teams and project managers•Work with Project and Release Managers to ensure all implementation tasks are covered and Manage or contribute to specified projects in order to meet the agreed objectives•Monitor quality and standards of work/services provided by the extended virtual implementation team and escalate to Implementation Manager so that corrective action where appropriate is taken in order to ensure stakeholder satisfaction•Attend and contribute to department PIR’s for work packages and organize Implementation PIR for smaller implementations•Produce weekly report to Implementation ManagerKey achievements*Defined a new release process to which consisted of a by weekly release cycle which meant that project managers had the ability to release at a more frequent base and introduce functions with ease. This was a landmark change as initial releases ran on an ad hoc and 3 month cycle basis.*Introduced a decommissioning and hardware (infrastructure) release process at a global scale*Creating a training pack for new starters (implementation bible) to be referred to at junior level

Reading, United Kingdom

Took on a challenging testing role for a global company Yell Ltd where my primary role was to provide high quality user acceptance & system testing to support future applications.•Produce test documentation e.g. test strategy, test plans, test cases, test scripts, which define the scope, resources, and steps needed for testing applications.•Identify and escalate test failures to Project Manager•Report back progress of testing against agreed plans•Ensure testing is completed in line with release deadlines•Attend project meetings to provide QA support throughout the project lifecycle and communicate essential information to the rest of the team.•Conduct process reviews to investigate improvement opportunities and produce recommendations•Take responsibility for personal development in the role for the achievement of personal and departmental objectives•Strong presentation, analytical and influencing skills. •Attention to detail was paramount as well as having the ability to manage change effectively• Testing• Functional & Non Functional• SCRUM• Performance & Automation testing• ISEB Intermediate Qualified• SAP > R3, CRM & BW • Regression Testing• UAT• System Testing• Agile Testing• Waterfall Testing• Quality Centre/Test Director• Collaboration with Off-shore & On-shore Contractors

It Service Management

Education record

Gcse'S, 9 A* – C Grades