Robert Dicastro Email & Phone Number

Westminster, Ma, Us

Massachusetts, United States

Gardner, Massachusetts, United States

Westminster Ma

Technical Services Trainer Tyco/Johnson Controls Inc. – 3 years Develop and deliver, firsthand, Manufacturer Certified, technical training to the field technician organizations. Maintain, develop and deliver product/platform specific training to enable field technicians looking to become certified on the state-of-the-art ES product family of Fire Alarm Control Panels (FACP’s).  Develop working knowledge of NFPA 72 technical standards and definitions as it relates to product feature deployment. Key Accomplishments Taught every class for standalone FACP’s in the training portfolio.

Westminster Ma 01441

Tyco/Simplex/Johnson Controls Inc. Technical Services Trainer Develop and deliver, hands on, Manufacturer Certified, technical training to the field technician organizations. Maintain, develop and deliver product/platform specific training to field technicians looking to become certified on the state-of-the-art ES product family of Fire Alarm Control Panels (FACP’s). Develop working knowledge of NFPA 72 technical standards and definitions as it relates to product feature deployment. Taught every class for standalone FACP’s in the training portfolio.

Tewksbury Ma

Working in the Mobile Internet Technology Group I provide product training world-wide to Service Providers and Mobile Operators converting their 2G and 3G networks to 3G and 4G packet networks. This position entails product training delivery, curriculum development, as well as a deep architectural understanding of 3GPP and 3GPP2 standards for GSM / UMTS and CDMA networks.Curriculum delivery includes 3G/4G administration, configuration, and deep-dive troubleshooting including hands-on labs, as well as architecture introductions and next generation platform introductions.

As a Technology Marketing Engineer (TME) initially working for corporate marketing, and then transferred to the IP Communications BU, my principal responsibilities include heading up a competitive test team, project management, system level architectural analysis documentation and project execution. This role requires vendor evaluation, selection, and contract negotiation for equipment and services. Creation of detailed test plans, tactical and strategic integration with the Competitive Leadership Team, system level architecture evaluations, and extensive collateral development for the world-wide field sales teams as the primary consumers. Venues for information sharing range from document publication on portals, to world-wide speaking engagements (Europe, India, S. Africa, Australia, Latin America, Central America, the Middle East, China, Japan etc.).

Boxborough Ma

As a TME working for Corporate Marketing in the Content Networking Technology discipline I was responsible for developing white papers, deployment guides, tech notes as well as training development and delivery worldwide. I had several white papers published on Cisco.com and had submitted abstracts to industry magazines for written contributions as well as tradeshows for speaking engagements. I was a participant on the exclusive Technology Leadership Program as well as a speaker and participant in the Campus and Content SEVT.TRAINING Delivery (global): Catalyst 6500 CSM and SSL blade training Content Services Switching (CSS) HTTP fundamentals DNS fundamentals, Caching fundamentals  Advanced Content Delivery Networks (multiple courses)

Working as a TME for Enterprise Solutions Engineering my principal responsibilities included technology integration, and design recommendations in the form of solutions based design guides. Using solutions focused methodology to provide product integration based design guidance to the field while maintaining a BU agnostic approach to technology integration. Additional responsibilities include proposing new features and technology functions to representative BU’s, contributing to Product Requirement Document’s (PRD) and stewarding the proposal evaluation/ adoption through the business units. IE: Use of the EMBU’s Hosting Solutions Engine (HSE) as a mechanism to pre-populate large distributed cache farms. Additional responsibilities included Networkers 2002 presentation collateral development (NSC-283 Content Caching).

Master Of Business Administration (M.B.A.), Domestic / International Busines

Activities and Societies: Toastmasters International, Freemasons Aurora Lodge

Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services

• Marketing Strategy o Internal Organizational Analysis o Competitive Market and Customer Analysis o Market Segmentation and Positioning o.

Completion Certificates, Adobe Captivate, Capitivate Advanced, Quiz Development

Topics Taught in This Training Bootcamp Exploring Captivate New Project & Soft Skills eLearning Recording Demos and Sims Captions, Styles.