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With an extensive network of member pharmacies across the United States and Puerto Rico, Pharmacy First is the leading independent Pharmacy Services Administrative Organization (PSAO) in the country. As a founding member involved in building the organization from the ground up, I am deeply involved in short and long term strategic plans, budgets, forecasting, and creating the product roadmap to support our network of independent pharmacies.With a distinct combination of business acumen and technical expertise and a successful track record working across organizational boundaries to strategize, define, build, and deploy complex business systems, I am a solutions oriented problem solver with an in-depth understanding of the people, processes, and resources necessary to accomplish the wide variety of tasks in today's advanced business and technology environments.
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RetiredNone Aug 2022 - Present
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Chief Executive OfficerPharmacy First Oct 2013 - Aug 2022Overland Park KansasWith pharmacies in the US and Peurto Rico, Pharmacy First is the largest independent Pharmacy Services Administration Organization (PSAO) in the United States. In order to revitalize existing products and services while expanding the portfolio with new offerings I launched several new products and services to address the critical needs surrounding Pharmacy Credentialing, Auditing, Quality, and CMS Star ratings. These programs now generate an additional $2 million dollars in annual revenue. Worked with the contract management team to negotiate with Pharmacy Benefit Managers (PBM’s) to achieve a 100% success rate in enhancing contracts. Improved internal processes and workflows for pharmacy due-diligence, enrollments, terminations and customer service help desk operations. Developed new tools for central payment risk management reducing write offs by 52%. Worked with sales and marketing to consolidate brand messaging in order to better communicate the value our products and services resulting in increased enrollment and revenue per pharmacy.
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Vp Information TechnologyPharmacy First Dec 2002 - Oct 2013As part of the leadership team that defines business objectives and strategizes on new product and service development I am responsible for all operational aspects of networks, security, infrastructure, communications, and software development to ensure consistent information technology operations and safeguard information resources. Principal architect for LibraRx, a reconciliation system to validate Third Party reimbursements for independent pharmacies. Since inception this system has experienced consistent growth year over year and currently reconciles over $4.5 billion dollars annually for participating members. Implemented a HIPAA compliant data warehouse and ETL processes to collect and scrub over 100 million claims each quarter for rebate processing, reconciliation, and other revenue generating programs. We created and continually enhance the capabilities of our help desk and customer service applications (CRM) and developed multi-channel (web, mobile, SaaS) communication platforms to support patient Compliance, Pharmacy Chain Management, and Affiliate partner programs.
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Director Technical Services - Product ManagerIntellisoft May 2001 - Dec 2002Overland Park KansasEstablished priorities and directed product development for cSpace, a collaboration framework and distributed workflow management system. This application employed distributed technologies to create an online end-to-end collaboration work space. As principal architect provided leadership to a core team of software engineers, analysts and sub contractors in a technology environment that included JAVA, EAServer, XML, JSP, ASA, XSL, VisualBasic, ASP, PowerDesigner and Powerbuilder. Conducted product demonstrations to potential clients and investors ultimately landing a contract to support the default loan process for a local appraisal company. Completed a project at Black and Veatch to develop a custom billing module and SAP interface for the PIMMS (Pipeline Information Management & Maintenance) system for the city of Chicago.
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Director Technical ServicesUs Interactive Dec 1999 - Apr 2001Overland Park KansasUS Interactive was not a dot com - we built dot coms. In this high energy environment I directed multiple cross-functional teams in the design and delivery of high performance web centric systems. The average project size was $1.5 million with projects ranging from 500K to over 5 million dollars. Helped define and implement the IVL project methodology to create a sales cycle through product launch integration of the service organization. The IVL framework integrated the sales force and technical teams to eliminate problems with project bids while significantly improving delivery times. I was responsible for quality assurance, risk management and leadership to an 80 member team consisting of project managers, business analysts, software engineers, DBA’s, system architects, and programmers. Established project budgets, technical architectures and directed the development and delivery of projects using JAVA, XML, EJB, WebLogic, WebSphere, ASP, IIS, ORACLE, SOAP and DB2. Representative projects include Business.com and Commerce One. -
Managing PartnerIntellisoft Oct 1994 - Nov 1999Overland Park KansasAs an equity partner in a startup consultancy I managed a portfolio of high profile companies like Sprint, Yellow Freight, Payless Cashways, DST and Black and Veatch. Developing a reputation as a problem solver with the ability to turn around failed projects I helped move the company from zero revenue to almost $10 million dollars in less than five years. Worked directly with clients to define e-commerce, client server and advanced technology strategies. Managed RFP bids, negotiated contracts and built development teams to staff both fixed bid and time and material contracts. Led early initiatives to expand into a product company by creating virtual workgroups and on-line collaboration Portals on the World Wide Web.
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Branch ManagerSykes Enterprises Incorporated Jun 1989 - Oct 1994Overland Park KansasI had full P&L responsibility for Kansas City operations and we doubled revenues within the first year of taking over operations. Successfully directed the activities of marketing, recruiting and operations personnel to increase the consultant base from 30 to over 150 billables. Negotiated contracts planned budgets and formulated local policies. Worked with other branch offices and the corporate management team to establish a system of continuous quality improvement in order to achieve ISO 9000 certification. Developed strategic partnerships with Powersoft, Lotus, and Microsoft to build a best of breed product suite in emerging technologies. Hosted sales demonstrations for Powersoft’s Powerbuilder development suite and helped establish the Kansas City market with over $900K in product sales. Organized and implemented SEI's Client Server/Systems Integration Group creating an entirely new revenue generating operation. Provided leadership to a staff of information technology professionals, consultants, and sub-contractors working in diverse technologies and disciplines. -
Senior ConsultantAventis 1989 - 1992Provided analysis, design, and programming to support Research and Development and Decision Support Systems. Accomplished a complete rewrite of Project Management systems for global utilization. Improved end of month processing time by 50% and reduced source code by 40%. Designed a compound tracking system to evaluate progress through the development pipeline. Performed analysis, design, and programming for new systems supporting NDA submissions, product development, clinical research, capacity analysis, and manufacturing. -
Information Center AnalystThe Toro Company 1986 - 1989Riverside CaliforniaSupported Manufacturing, Engineering, Human Resource, and Financial systems. Designed, developed, and taught classes in Application System (AS) and SQL/DS. Responsible for the performance and tuning of SQL/DS. Programmed COBOL/DIAL 280 extracts and converted files from COPICS DL/1 and VSAM into AS and SQL/DS.
Bob Dickey Skills
Bob Dickey Education Details
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Management -
Information Technology/Computer Science
Frequently Asked Questions about Bob Dickey
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Bob Dickey's current role is Retired.
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Bob Dickey attended Golden Gate University, Chapman University.
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Bob Dickey has skills like Integration, Start Ups, Program Management, Business Analysis, Cloud Computing, Process Improvement, Project Management, Software, Business Development, Business Strategy, Healthcare, Product Management.
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Bob Dickey
Greater Boston
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