Bob Doss Email & Phone Number

Uscis, San Jose Field Office, Ca (Employed By Mindbank, Reston, Virginia)

• Technical lead over junior administrator supporting three sites. Responsible for user support, break-fix, and maintenance of IT infrastructure including acquisitions, facility moves, reconfigurations and backup systems. Assist mission support with asset management, site documentation and special events, e.g. VTEL.• Provide ITOM technical support with application, network, telephony and security personnel in order to troubleshoot and resolve complex problems to ensure minimal disruption of mission-critical operations• Support multiple IT projects simultaneously. Advise site management of options, develop project documentation and manage schedule. Lead and perform task accomplishment. Coordinate with multiple functional areas and vendors. Monitor project activities taking action to avoid problems or delays

Performed hands-on technical management, maintenance and troubleshooting of infrastructure and systems for two sites ensuring any issues impacting delivery, integrity, performance or reliability of computing resources were addressed and resolved promptly. Responsible for enterprise architecture, help desk, information security, Active Directory Site and Domain administration, Exchange email, network management, IP Telephony/Automatic Call Distribution Call Center operations, Linux technologies, and VM environments.

Managed Active Directory, Exchange 2003 and data center including Windows/Linux, HP/Dell servers. Assessed and adjusted infrastructure including storage requirements affecting several company sites. Monitored system performance, prescribed best practices and documented processes.

Worked client cases for hardware and software labs in Desktop Switching Business Unit. Built, troubleshooted and fixed of workstation, server and lab test equipment to SLA via Remedy v/6. Used Altiris version 6.5 to manage Windows/Linux hardware/software, deploy applications, track software licenses, monitor network objects, and create management reports. Designed and built VMWare systems for lab engineering personnel including documentation and training.Maintained Active Directory and network infrastructure, e.g. provisioned IP/network, created DHCP scopes including BOOTP client leases and installed network switches.

Scope included full range IT support to various clients, e.g. install, upkeep, backup and security of servers, wireless laptops, Active Directory and MS Exchange. Assessed new client requirements and prescribed best practices.

Maintained multi-platform environment. Administered network systems, Active Directory, MS Exchange, SAN/NAS storage, server maintenance, security patches and IDS. Made major contributions in AD/Exchange 2003 migration.

Performed domain administration, and system maintenance under global configuration management. Supported disaster recovery, AD/Exchange 2003 migration and remedied NOC alerts. Carried out full range hardware and network support in datacenter environment. Migrated NT4 server data to NetApp filers. Commended in Infosec projects for SOX compliance, security hardening and protection of Intellectual Property.

Instructed students in information technology college level classes designed to achieve CompTIA and Microsoft certifications, including Network+ and MCSE, e.g. Client/Server, Infrastructure, Active Directory and MS Exchange. Integrated enterprise standards into hands-on lab curriculum, e.g. Linux, routers and tools, e.g. SMS.

Performed systems administration and level 3 remediation in Computer Systems and Architecture group. Managed data center projects, e.g. Directory Management of Integrated Lights Out (ILO) operations. Tested project plans and built HP ProLiant Windows 2003 servers in rapid deployment lab. Applied patches, flashed firmware, tuned networks and access on several hundred enterprise servers.

Provided senior consulting services in move of desktop operations. Conducted pre move on-site walkthrough and strategy discussions with MIS team. Moved computers and peripherals, e.g. network printers and IP phones.

Manufacturer of medical bone density scanning devices; Maintained and developed IT infrastructure, extensively documenting activity and procedures. Maintained CITRIX, PROE Intralink/Oracle, Exchange, SQL 2000, Netscreen and ePolicy Orchestrator. Managed helpdesk and backup and restore operations. Developed OS baseline workstations for product testing. Automated Windows 2000 Professional workstation deployment. Implemented server patch management using MBSA. Built company Windows 2000 extranet server supporting OWA and FTP.

Migrated and upgraded Exchange email and Windows 2000 infrastructure for De Anza College High Tech Training Center; integrating DNS initiating Active Directory Native mode. Developed PA software lab for Starlight Networks, installing video encoders and decoders. Configured servers including IIS 4 web server and MS SQL. Migrated website and provided system administration for ACI-US. Maintain web sites for Word of Life and Ascent Foundation.

Provided systems analysis, managed IT projects, and trained personnel in Transportation Management Services Division. Accountable for benchmarking, reporting of metrics, and application, desktop, and network support.Administered NT/NetWare and MS-Mail servers, portable transaction computers, terminal servers, and radio subsystem. Directed upgrade of trunk line radio system; devised Intranet and Internet solutions, including Material Tracking System; and introduced NT/UNIX interoperability in engineering science development lab.Extended wireless bar code system coast-to-coast via WAN, providing real-time website reporting on critical equipment and legal documentation.Oversaw numerous migrations from Novell to Windows NT.Received consistently outstanding performance evaluations. Evaluations cited initiative, vision, dedication, positive attitude, exceptional technical ability, initiative, and other personal qualities.

Maintained help desk, Exchange, SQL, IDS, Checkpoint firewall, Contivity VPN, PBX, videoconferencing, MRP and engineering systems. Integrated company infrastructure and migrated MRP systems. Performed Y2K contingency planning, remediation, and reporting to HQ. Designed systems architecture and built IT infrastructure at new Santa Rosa facility. Selected and managed vendors. Provisioned wiring, telecommunications and new Intertel phone system with PRI and DID. Configured IS operations, e.g. firewall, VPN, Trend Micro, and DHCP. Handled planning, logistics and relocation of ENTIRE company IT from sites

Managed systems operations, administered computing resources, provided desktop support, and resolved network problems.Trained and supervised personnel in system operation and use of MS Office software.Led series of re-engineering and cross-functional continuous improvement projects.Directed material systems proposal activity for Trident II Missile Operational Support.Developed batch program to systematically manage 48 workstations.Received nominations for Special Awards Program and Employee of the Month for SSP Advanced Inventory and Logistics System, Spares Database, Procurement Management Information System, SAIL User Requirements (Team Leader), and automation of logistics transaction, query, and report processes. Nomination letters cited initiative, analytical skills, technical expertise, and "personally taking the organization from the dark ages to a state-of-the-art capability."

Education record

Bachelor Of Arts, Economics

Earned certificate for post-graduate work in Material Professional Enhancement Program.