Create and research, administer and assist with the analysis, development, maintenance, management, and accessibility of all Policies, Plans, Programs, Procedures, Charters, and other policy related documentation for the Bank.Manage and maintain the Alma Bank Policies, Plans, Programs and Procedures Intranet and network libraries containing all current Board of Directors approved Policies, Charters, Plans and Programs and business managers approved Procedures. Serve as the key point of contact for development of written Policies and Procedures, Charters, and other documentation.Manage and maintain a library of current Word copies of all Alma Bank Policies, Procedures, Programs, Plans and Charters and an Archive of past/out-of-date Policies, Plans, Programs and Charters.Define and maintain standards for writing policies and procedures, which are inclusive of the Bank's policies, audit recommendations, internal controls, and federal and state banking regulations.Manage and track the process for annual review, revision, and certification of Policies, Procedures, Plans, Programs and Charters and other Board approved documentation by senior management, business group leaders, committees, and the Board of Directors. Ensure timeliness of annual Policy review by all stake holders, committees, and Board.Manage change control process for Policies, Procedures, Plans, Programs and Charters revision; understand and provide direction on guiding Policies, Programs, Plans, Procedures and Charters through the formal approval process to ensure Bank-wide buy in.Create flowcharts, graphics, Visio diagrams and writable PDF forms, establish complex processes, and develop documentation for appropriate audience. Learn and master new technologies and apply gained knowledge quickly and efficiently to current working processes.Ensure all Policies and Procedures capture a complete view of all activities and processes within and across branch and business groups.

Manage the Systems & Procedures Department procedures team. Responsible for developing, revising, and maintaining operational procedures for the bank.Responsible for the maintenance of the policies and procedures repository library and applicable page of the bank’s intranet site.Ensured all procedures captured an accurate and complete view of all processes within and across branches and business groups.Defined the standards for writing procedures, and ensured that all audit recommendations, Sarbanes-Oxley controls, and all state and federal banking regulations were incorporated into appropriate Procedures.Created and developed flowcharts, Visio diagrams and writable PDF forms documentation for both technical and non-technical audiences. Posted all documents to the Bank Intranet site.Collaborated with all levels of staff to research, identify, and generate copy-ready content. Learned new technologies to apply gained knowledge quickly and efficiently to current working processes.Managed the change control process for revisions to procedures, understood and provided direction on guiding all documentation through the formal approval process to obtain Bank-wide buy in.Worked closely with Compliance Officers, Legal Department, and auditors (internal and external) to evaluate and address audit deficiencies and revise documentation to fit all regulatory and Sarbanes-Oxley requirements. Developed, communicated, and ensured adherence to branch and business group risk procedures and industry best practices.Provided editorial services, including writing, editing, and proofreading, to all staff as requested.Served as a key member of the merger team during the bank’s merger with Provident Bank. Responsibilities included, but not limited to: (a) served as the key point of contact for the development and revision of all procedures and change control, (b) administered and set up customer RSA tokens and security cards using Entrust IdentityGuard Administration and ACHWEB.

Created policies and procedures for Mortgage Servicing Department at Hudson City Savings Bank.

Provide installation, support and end user documentation for a PB FX trading system platform containing multiple applications in use in NY, London and Singapore. Designed and installed documentation on firm Wiki.

Develop policies and procedures, user guides, business processes, compliance, legal and IT documentation for both the bank and the broker-dealer as part of a multi-person writing staff. Help administer the signature authority process for all U.S. staff including maintenance of local and Paris databases used for authorizing, tracking and assigning monetary signing limits. Work with the Legal Department to create certificates of incumbency, power of attorney and other legal documents supporting signature authority.

Created end-to-end Disaster Recovery documentation for all core applications at the bank, including the global payment system, back office accounting system, and Infrastructure. The documentation details procedures to allow a non-specialist to operate the DR services to recover these applications at the DR site. Provided documents to test the procedures on an ongoing basis. Worked with business line managers, system engineers, database managers and application support staff to produce all documentation.

Created ten guides and six processes for a service-oriented open architecture infrastructure project. This project modernized communications to and from the Avis legacy mainframe via messaging middleware, modern tools and techniques, vendor independence and the application of industry standard interfaces. Worked with a team consisting of system architects, developers and project managers to author all documentation, including APIs.

Created and maintained user and system documentation for a settlement system supporting the Investment Banking, Custody, Private Banking and Retail Banking businesses, used in 20 locations worldwide. Produced documentation including policies and procedures, user manuals, setup instructions, release notes on new functionality, RFIs, technical documentation and disaster recovery documentation. Designed, implemented, and maintained Access databases containing all release notes from 1996 to 2001 and all screens in the system. Provided content and posted policies and procedures on the firm Intranet web site. Provided support for Private Banking implementation, which included writing policies and procedures for Y2K/ EMU efforts. Interviewed business users to develop documents, procedures and workflow in all functional areas. Created user guide and administrative guide for the Private Banking version of ACT! for Lotus Notes and taught end users the application.

Created user guides, system and program documentation.