Planning & operationalizing bus transportation services for various clients - Athletes, Fina Family, Media, Technical Officials, Broadcast, various Fina Committees & Commissions, and Spectators - between hotels and two pool venues. Implementing a 'car pool' operation for Fina Executives.

of Transit Operations, Transportation Services Department, City of Niagara FallsReports to General Manager, TransitFour Permanent and 5 Acting Supervisors report directly to the Manager of Transit OperationsScope70 Bus Operators within an Operating Budget of $9M in expenses and $4.6M in revenueService ParametersPublic Transit for 82,000 residents in the City of N.F., operating 17 routes with 42 buses, providing 78,000 revenue hours of service and carrying 1.8M passengers annually

2010 Vancouver Olympic and Paralympic Winter GamesReports to Bus Systems Operations ManagerSix Managers - 3 Depots, 1 Scheduling, 1 Driver Support & Accommodation and 1 LogisticsThree Bus Depots – 2 Depot Managers for Vancouver venues and 1 Manager for Whistler, in Squamish, maintaining, dispatching and storing 1,150 buses and 2,200 bus drivers. Responsible for Dispatchers, Yard Crew, Bus Cleaners/Washers, Workforce, IT, Maintenance, Fuelling and Reconciling Scheduling – 1 Manager producing schedules for 7 Systems: Athletes, Technical Officials, Workforce, Media, Olympic Committees & Families, Marketing Partners and SpectatorsDriver Support – 1 Manager overseeing the hotel, cruise ship & university accommodations, RA programmes and Driver Accommodation ShuttlesLogistics – 1 Manager responsible for the procurement of materials and operational tools for depot operations and administrative responsibilitiesScope 1,150 buses and 2,300 bus drivers, plus 1,230 managers, supervisors and front-line staff

Reports to General Manager, Transit ServicesThree Program Managers, 1 Supervisor & 1 Support staff report directly to Manager, Transit OperationsConventional Transit – On-Street Service, Operations Control Centre and Mobile Supervision 7 Superintendents, 48 Supervisors/Controllers, 1,741 Bus Operators and 2 support staffEmployee Management – Staff Performance 10 Section Heads and 1 ClerkOperations Support – Booking, Timekeeping, Dispatching, Scheduling and Technical Systems 2 Supervisors, 4 Timekeepers, 4 Booking Officers, 23 Dispatchers, 5 Schedulers and 1 Technical Systems staff Administration – 5 clerical/administration staff Scope - Department 1,865 employees functioning within an Operating budget of $277M in expenses and $133M in fare revenues.Service ParametersPublic transit service for 890,000 residents in Ottawa and rural areas, operating 224 routes, travelling 58M kms, carrying 98M passengers and providing 2.5M service hours with a peak hour fleet of 846 of 1,010 buses.

Reports directly to the Oshawa Transit Commission: - 7 members: 4 City Councillors and 3 members-at-largeThree Department Heads report to the General ManagerOperations – On-street Service and Cash Office 1 Supervisor, 3 Inspectors, 3 Clerks and 66 Bus DriversMaintenance – Fleet and Plant/Premise10 Skilled Trades, 1 Mechanic Apprentice, 7 Service Line, 2 Stockroom and 1 JanitorSafety and Training1 Safety and Training OfficerScope 99 employees functioning within an Operating budget of $10M in expenses and $6M in fare revenues.Service ParametersPublic transit service for 147,000 city residents, operating 15 routes plus 8 school extras, travelling 4.5M km., carrying 3.6M passengers, operating 106,000 hours of service with a fleet of 39 buses.

Reports to the Transportation Engineer & responsible for daily operations of the transit system, both conventional & parallel, plus the inter-city Bus Terminal serviced by GO Transit, HSR & Canada Coach.; Operations – ensure safe, reliable, on-time, effective & efficient public transit with appropriate staff; Supervision – C. Rm & on-street; Dispatcher assigning work to Operators; revenue collection & processing of cash faresScheduling – route running times, lay-overs & transfer connections; cutting runs & produce work schedules for OperatorsPlanning – develop short & long range options for service expansion; establishing goals & objectives; data gathering & analysis for informed decision making.Maintenance – fleet repairs & plant/premise; establish preventive maintenance process; develop vehicle replacement schedules & expansion requirements; parts, inventory & fuel dispensingAdministration – annual departmental goals & objectives.Labour Relations – contract negotiations; grievance handling; arbitrationsFinance – Budget development & maintenance for Oper & Capital ; cash officeMarketing, Advertising & Promotion – route map & passenger schedule production & distribution; media relations; marketing concepts - developed & implemented; advertising & promotional activities including on-board information, on-bus & shelter advertisingC.S.&Telephone Information – pass & ticket sales & distribution; responding to requests for route, schedule & fare information; handling complaints & commendationsHuman Resources – selection process & training opportunities ; develop & implemented policies & strategies Technology – electronic fare collections; Trapeze runcutting & crewing; IVR telephone system; AVLCSecurity – protection & security of employees, vehicles, properties & assets of the organization, plus passengersH&S – oversees programs; develop, formulate, implement, monitor & evaluate policies, procedures & objectives