Bob Hatfield Email & Phone Number

Phoenix, Az, Us

Arlington, Va, Us

Lead the design, establishment, and upkeep of a global network infrastructure in partnership with a dynamic team of Engineers. Demonstrate expertise in internetworking technologies including Palo Alto, Cisco, Juniper, F5, Azure, Ansible, SolarWinds, VMware, Windows, Linux, and data center technologies. Specialize in Acquisition Discovery and Integrations. Apply Agile methodologies and leverage tools like Jira, Confluence, and Teams for proficient project management and seamless collaboration.

● Served as IT Director (June 2021 – Jan 2022), at Optum Medical overseeing a team of 5 direct reports, then transitioned to a consulting role, advising on a 30% wider range of responsibilities for multiple organizations.● Provide enterprise-level technical expertise for all areas of IT, including servers, networks, software, service desk, cybersecurity, devices, and operating systems for 15 locations● Implement strategic solutions, such as Nagios network monitor, which led to a 40% decrease in downtime and loss by monitoring sites, devices, clinical refrigerators, servers, services, and backups● Develop network improvements for the organization, such as the design and deployment of Cisco Meraki, increasing network efficiency by 80% and gaining authorization for statewide roll-out● Direct the planning, deployment, and maintenance of company technologies, upgrading and migrating systems to VMware and Azure cloud hosts, diminishing the risk for legacy system failures● Integrate multiple network systems, such as Cisco, Fortinet, SOPHOS, Ubiquity, and legacy into a unified network topology, reducing operating costs by 30% and labor hours by 50% ● Establish operating procedures, goals, and strategic plans, standardizing operations into platforms such as Microsoft 365 and Azure, leading to a 40% reduction in service requests

Chicago, Illinois, Us

● Oversaw day-to-day management of all aspects of the company’s IT environment, including networks, servers, security, architecture, service desk, and applications, providing solutions for over 5,000 end users● Developed strategies and roadmaps for business applications and support, ensuring compliance with service-level standards and serving as senior liaison to over 100 business units● Planned and implemented over 20 digital & technology projects, supervising a team of 10, including managers, system administrators, and service providers/contractors● Achieved 99.861% company systems uptime on a 24/7/365 basis, with under 10 hours of (unscheduled) downtime per year by modernizing legacy technologies with Cisco routers/switches/wireless, Palo Alto firewalls, Cortex XDR, VMware, M365, Azure, and proactive system/network monitoring technologies● Implemented project management protocols and standards, utilizing MS Teams, Jira Software for Agile teams, Kanban, and ITIL principles, increasing team productivity and project completion times by 20% ● Designed long-term holistic security solutions, such as monthly awareness campaigns and education/training, which led to an increased awareness of threats via phishing emails and 96% decrease in vulnerabilities

Scottsdale, Az, Us

● Founded a successful IT managed services startup, providing technical solutions to multi-sized enterprises and growing revenue from $0 to $2M+ in less than six years● Counseled clients as a subject-matter expert on networks and systems, performing assessments on performance, security, and 802.11 wireless site surveys, offering service deliverables to over 30 organizations● Researched technical reports, developed metrics and tools, and provided recommendations to company owners, board members, and C-suite executives, building relationships and growing a client base by + 50% per year● Aligned business requirements with creative solutions, such as a cost-effective network monitoring system that saved customers on average 10 hours of downtime/ month and over $100K in lost revenue

Norwalk, Ct, Us

Integrated several acquired financial services companies’ computer systems and networks into GE as well as led the effort to migrate GE’s trust accounting and asset management application to a web based system. Achieved Lean Six Sigma Green Belt.

Designed and developed web based solution using PHP/Perl that allowed client companies secure access to their retirement accounts (401(k), Profit Sharing, etc.). Installed and supported Linux servers with the following services: Sendmail/Postfix/POP/IMAP; DNS; Oracle; Apache; Samba; Firewall; and NAT as well as install and develop web technologies with HTML, JavaScript, PHP, and SSL.

New York, Ny, Us

Technical and project lead for all aspects of data communications for the world's sixth largest commercial network. Including designing, budgeting, capacity planning, monitoring, and supporting critical routed and switched Ethernet/802.3, FDDI, Frame Relay, and ATM networks (within global change management framework).Supported an SMDS/SONET WAN ring connecting 12 large sites nationwide. Designed and coordinated the installation of a Frame Relay network to backup the SONET ring.Configured and supported internal DNS servers (including internal root servers) and address space. Helped roll out QIP to manage DNS/DHCP and IP addresses.

Motorola - Iridium satellite system ground station engineerHoneywell Air Transport Systems - Project Engineer to Principal Engineer in 8 years.

Bachelor Of Science - Bs, Computer Science

Bachelor Of Science - Bs, Electronics Engineering Technology