Bob Heaton Email & Phone Number

• Conducted quarterly capacity planning for 30+ product teams to ensure feature commitments align with company objectives and available resourcing in a SAFe environment. Maintained product management workflows for.
• Built Power BI data visualisations to automate reporting and reduce manual data entry by up to 80%
• Spearheaded a roadmapping tool evaluation, saving $100,000/year in tooling costs
• Led the implementation of Jira Product Discovery, a new roadmapping tool for the product management team, resulting in a 30% reduction in workflow time
• Established a product development life cycle (PDLC), empowering teams to deliver high-quality products in the shortest amount of time
• Trained the product management team how to write effective product requirements, story maps and user stories that maximise product value Show less

• Managed and mentored a team of Product Owners/Associate Product Managers responsible for project delivery across multiple Extended Solutions products. Worked with the team to define OKRs and KPIs to measure product.
• Leader and founding member of the Product Management Community of Practice, collaborating with peers to implement Agile best practices across… Show more Managed and mentored a team of Product Owners/Associate Product.
• Leader and founding member of the Product Management Community of Practice, collaborating with peers to implement Agile best practices across the company
• Created Applied’s Definitions of Ready and Done to set clear expectations and improve quality of software features before release Show less

Windsor, Ontario, Canada

• Working in Kanban and Scrum environments, led software development projects from discovery through launch for Applied Epic, a broker management and CRM solution, and Applied Marketing Automation, an email marketing.
• Successfully converted Applied Marketing Automation from Kanban to Scrum, training the team on both frameworks and story pointing techniques
• Coached Applied Marketing Automation on work-in-progress optimization techniques, resulting in a 30% increase in throughput
• Led the development of Drip Campaigns, the primary workflow in Applied Marketing Automation
• Created a launch readiness checklist for Epic to ensure all Scrum teams were ready for feature release Show less

Windsor, Ontario

• Managed the end-to-end implementation of Applied Epic, a broker management and CRM solution for the top insurance brokerages and agencies in Canada and the US, ensuring successful delivery within time, cost and scope.
• Managed Epic implementations for 3 of the top 10 P&C brokerages in Canada and 2 of the top 20 P&C agencies in the US
• Created a standardised project plan template for the department, reducing manual data entry by 20% per project Show less

• Led the development of WebRater, a web-based, consumer-facing quoting solution for top insurance brokers in Canada. Performed user and market research, defined business and technical requirements, and conducted user.
• Led the development of WebRater 2.0, a new, responsive… Show more Led the development of WebRater, a web-based, consumer-facing quoting solution for top insurance brokers in Canada. Performed user and market research.
• Led the development of WebRater 2.0, a new, responsive version of the product
• Created a new product line to support Motorcycle rating
• Published the WebRater user guide for internal and external stakeholders Show less

Programmed rates and underwriting rules of insurance carriers for Rating Services, the leading comparative P&C insurance rating solution in Canada. Tested rate book modifications as part of the quality control process. Trained new employees in underwriting and quality control positions.

Identified insurance needs and counselled clients on their auto and home insurance policies. Updated policies and maintained detailed accounts of customer profiles in a call centre environment.

Chatham, ON

• Led the optimization of production lines for one of the leading Class 8 truck manufacturers in the world. Performed motion and time studies to increase productivity and utilization of operators in a unionized.
• Successfully oversaw the… Show more Led the optimization of production lines for one of the leading Class 8 truck manufacturers in the world. Performed motion and time studies to increase productivity and utilization.
• Successfully oversaw the highest-ever production capacity of 110+ trucks per day Show less