-Expert witness and advisor in the airline airline industry, focusing on incident investigation and flight attendant performance; experienced in depositions and courtroom testimony-Design and facilitate staff training-Develop and deliver customer service strategies and training to a variety of service industries-Manage vendor relationships and projects

-Expert witness and advisor/airline industry, focusing on incident investigation and flight attendant performance; experienced in depositions and courtroom testimony-Design and facilitate staff training -Develop and deliver customer service strategies and training to a variety of service industries-Manage vendor relationships and projects

-Responsible for the oversight of all flight attendant customer service and regulatory training, including initial, requalification, recurrent, transition, customer service and management training in two training centers, Phoenix, AZ and Charlotte, NC ( 7000+ employees); directed a training scheduling and records department in Pittsburgh, PA; oversight for all curriculum development, instructor hiring, development and training-Directed the development and implementation of a Safety… Show more -Responsible for the oversight of all flight attendant customer service and regulatory training, including initial, requalification, recurrent, transition, customer service and management training in two training centers, Phoenix, AZ and Charlotte, NC ( 7000+ employees); directed a training scheduling and records department in Pittsburgh, PA; oversight for all curriculum development, instructor hiring, development and training-Directed the development and implementation of a Safety Management System (SMS), including the creation of a Data Analysis Group and Standards Board; developed and maintained a company data site to archive SMS documents and data-Presented to company executives and managed and implemented high profile projects such as the use of handheld credit card readers onboard aircraft-Co-Chaired the Air Transportation Association Cabin Operations Committee (headquartered in Washington, DC); responsible for quarterly meeting agendas, project plans and group meeting facilitation-Key interface with the Federal Aviation Administration, Transportation Security Administration and Association of Flight Attendants-Developed and maintained a $3.4 million dollar annual training/procedures budget-Served as company accident investigator and testified on behalf of US Airways at the National Transportation Safety Board (NTSB) hearing for US Airways flight 1549 (The Miracle on The Hudson) Show less

-Spearheaded the development and implementation of employee safety programs and communications, including safety investigations and flight attendant safety reporting systems-Served as the Project Manager overseeing the merger of company policies, procedures and training between America West Airlines and US Airways-Developed and presented safety reports to executive management

-Responsible for the development, revision, maintenance and distribution of employee policies, procedures and manuals-Responsible for development and distribution of all flight attendant communications, design and distribution of employee uniforms, onboard entertainment, onboard safety cards/video and safety and regulatory compliance matters

-Managed self disclosures to the Federal Aviation Administration (FAA) and the Transportation Security Administration (TSA); conducted safety investigations and equipment inspections to ensure conformance with work orders and government regulations-Initiated, designed and successfully implemented an innovative safety procedure that reduced incidents by 70%

-Hired, trained and supported training instructors; developed training curriculum; conducted staff performance evaluations -Developed, revised and maintained company training manuals approved by the FAA and TSA

-Served in dual role of flight attendant and line instructor-Delivered safety and service training training-Created and maintained portions of the recurrent and initial training program-Produced training video on safety related topics