Bob Hetzel Email & Phone Number

ADP Fulfillment, Louisville, KY

• Responsible for new business sales support, business proposals, maintenance of proposal library, and requests for company information. Coordinates pricing, service level agreements and contracts with legal and.
• Works directly with client services and operations staff regarding new program implementation.
• Manages SOC 2 audit process for Fulfillment and the collection of evidence materials. Coordinates audit requests with key management staff at ADP business units, ADP’s Office of Internal Audit and Ernst & Young.
• Authors and maintains procedure documents including disaster recovery & business continuity plans, oversees vendor security reviews and HIPAA related security tasks.

ADP Fulfillment, Louisville, KY

• Responsible for five-person team of Client Service Managers, and Product Specialists at ADP Fulfillment and Communications Services division.
• ADP Fulfillment Center offers printing, mailing, fulfillment and warehousing services to client companies. Strong national client list of F-1000 firms, along with regional and mid-market size firms. Distinguishing.
• Responsible for customer service levels, order entry standards & professional development of staff.
• Designated lead on select new client implementations and process improvements.
• Authors business proposals and supports client/prospect requests for company information.

Louisville, Kentucky Area

Managed corporate F-1000 level proposal department – 2 direct reports and coordination with two additional company divisions. Finished documents ranged between 50 and 200 pages with average annual production at 100 full proposals with 75 additional supporting documents -- Power Point presentations, summary documents, etc. Individual proposal revenue.

Louisville, Kentucky Area

Responsible for development and management of direct marketing accounts for division of national newspaper publishing corporation. Estimated and managed programs and developed same with in-house resources and those of printing trade partners and business network firms. Annual volumes ranged up to 225,000 pieces/month.

Louisville, Kentucky Area

Responsible for development programs, direct marketing campaigns, promotions & operation projects. Participated in process improvement projects and new business proposals.

Greater Seattle Area

Estimating, planning and execution of commercial printing, direct mail and fulfillment programs. Worked closely with outside sales force and Client Service Managers to promote expansion of direct mail services and programs. Programs managed ranged up to 800/m and included F-500 firms and large regional advertising agencies.

Mba, Marketing

B.S.S, Public Policy

Activities and Societies: Student Government & Model United Nations