EMEA Lead for Deal Assurance of Global Managed Print Pursuits (TCV > $15m+) - includes Delivery Effort, Delivery Assurance, Due Diligence and Risk Management. Role included implementation and on-going management of EMEA Deal Assurance Team including staffing, tools and processes (including development and implementation of processes for management of non-standard service offerings). Trusted advisor to pursuit teams and in front of customers. Recently a key member of successful pursuit of major financial institution (TCV $120m).

Responsible for EMEA management of Global Print Outsource contracts. Appointed to deploy and manage multiple strategic accounts / contracts across EMEA. Led, managed & coordinated implementation teams across EMEA with focus on transition of IT technology from current supplier to HP devices and services. TCV’s under personal management - $50m+. Successfully grew accounts through up selling and identification of new opportunities.

Responsible for provision of outsourced support services for Credit Suisse First Boston. Focused on controlling all desktop services to CSFB’s London offices, with 6000+ users. Controlled integration, system transformation & delivery of services within agreed SLAs. Direct staff management & leadership of a team of 60+ permanent & contract IT staff

Responsible for all aspects of financial & business management within the EMEA Service Delivery Organisation. Appointed to spearhead process improvement, including deployment of ITSM (ITIL). Focused on management of integrated strategic projects & IT-based programmes. Reported directly to the EMEA Director for Service Delivery Operations (SDO). Leadership, management & control of a multi-functional team of 35+ support staff

Responsible for ensuring delivery of the IS service model across EMEA operating units. Appointed to lead initiative to integrate subsidiary units into the EMEA business model. Focused on acting as Regional Implementation Mgr for integration of HP & Compaq. Reported directly to the EMEA Director / senior-level business management teams. Host management / leadership of a multi-functional team of 70+ support personnel.

Responsible for all aspects of IT / IS strategy, planning & implementation activities. Appointed to senior management role with budgetary responsibilities of $20m+ p.a. Focused on successful roll-out process of new IT systems and leading-edge technology. Leadership of a team of 51+ support staff, including a team of 21+ contractors / staff. Management of capital spend budgets of in excess of $5m+ p.a. & project control. Ensured effective helpdesk support, IT management & quality of service provision. Direct management & control of a portfolio of 3rd party support vendors / suppliers. Led outsourcing of helpdesk and output devices to deliver improved service at lower cost.