Bob Jenkins Email and Phone Number
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With over 35 years experience in the insurance industry, I am a passionate and innovative leader who drives strategic initiatives and customer experience (CX) transformation across distribution channels. As VP, Enterprise Distribution at Travelers, I oversee the development and execution of distribution strategies and capabilities that enable Travelers to partner more effectively with agents and brokers. Previously, I was VP, Product Management at Travelers, where I co-led the agile and journey transformation across agent, customer, and underwriter experiences and received the Chairman's Award for our transformative approach. I am committed to delivering value and excellence to our customers, partners, and stakeholders, and to fostering a culture of collaboration, innovation, and diversity within our organization.
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Carrier PartnerBrokertech Ventures 2019 - PresentDes Moines, Iowa, Us
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Vp, Enterprise Distribution & Agent ExperienceTravelers Jun 2023 - PresentNew York, Ny, Us -
Vp, Product Management - Agent, Customer, Employee JourneysTravelers May 2016 - Jun 2023New York, Ny, UsCo-Lead, Journeys Value StreamLeading agile & journey transformation across agent, customer, and underwriter experiences. Responsible for product management strategies and capabilities development from agent/broker onboarding, prospecting/sales management (including Salesforce), distribution digital integration, and proprietary quoting platforms.Travelers Enterprise Agent/Broker Experience (CX) LeadLeading CX transformation of our Distribution Digital Platforms, enabling Travelers to partner more effectively with agents and brokers.
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Vp, Underwriting OperationsTravelers Oct 2011 - May 2016New York, Ny, UsHead of Operations for Travelers InternationalLed field underwriting, account management, agent and customer service, and fulfillment processing across US, Canada, and UK/Ireland. Led underwriting operations organization assessment & integration for Dominion acquisition.Service Center Lead, Business InsuranceLed service center operations across US and India including account and policy fulfillment, workforce planning, sourcing, data & analytics.Led operations/work management portfolio within multi-year operating model transformation.
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Vp, Field ManagementTravelers Apr 2008 - Oct 2011New York, Ny, UsDistribution OperationsLed technology / operations support to Regional Presidents and Regional Directors.Led long-term growth strategy implementation across middle market BUs.Led company-wide CRM development, implementation, rollout, and adoption.
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Vp, Technology Management OfficeTravelers Nov 2006 - Apr 2008New York, Ny, UsTechnology PMOLed evaluation and reengineering of core/infrastructure technology organizations.Established Technology Management Office across Strategy & Planning, Governance, Portfolio Management, Demand & Delivery Management, Vendor Management.
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Avp, Enterprise ProgramsTravelers Oct 2003 - Nov 2006New York, Ny, UsEnterprise PMOBuilt enterprise-wide governance framework for technology investment/funding.Led technology PMO for merger integration between St Paul and Travelers.
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Avp, Enterprise TechnologiesTravelers Oct 2000 - Oct 2003New York, Ny, UsLed technology for Enterprise functions including web design, process modeling, customer routing and contact management.Led establishment and asset transfer of company-wide Web Hosting facility.
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Avp, Commercial LinesTravelers Sep 1997 - Oct 2000New York, Ny, UsTechnology Lead for Business Insurance National Accounts.Led all technology platforms for national accounts.Established single technology strategy and multi-year roadmap.Led design, development, and delivery of key technology-based initiatives tied to key business strategies & outcomes.
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Director, National AccountsTravelers Apr 1992 - Sep 1997New York, Ny, UsAccount Management / Process ReengineeringLed account teams supporting complex national accounts from acquisition thru to implementation / support.Led process / technology reengineering for national accounts loss sensitive business.Led establishment of dedicated operations function.
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Leadership DevelopmentTravelers Jun 1988 - Apr 1992New York, Ny, UsTechnology Leadership Development Program
Bob Jenkins Skills
Bob Jenkins Education Details
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State University Of New York College At PotsdamMathematics And Computer & Information Science
Frequently Asked Questions about Bob Jenkins
What company does Bob Jenkins work for?
Bob Jenkins works for Brokertech Ventures
What is Bob Jenkins's role at the current company?
Bob Jenkins's current role is VP, Enterprise Distribution @ Travelers | Distribution Strategy Expert.
What is Bob Jenkins's email address?
Bob Jenkins's email address is ro****@****ast.net
What is Bob Jenkins's direct phone number?
Bob Jenkins's direct phone number is +186096*****
What schools did Bob Jenkins attend?
Bob Jenkins attended State University Of New York College At Potsdam.
What skills is Bob Jenkins known for?
Bob Jenkins has skills like Vendor Management, Program Management, Insurance, Strategy, Process Improvement, Property And Casualty Insurance, Pmo, Enterprise Architecture, Sdlc, Governance, Project Management, It Service Management.
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