St. John Center is on a mission to help people experiencing homelessness in Louisville, KY address the barriers to housing and self-sufficiency so they can leave homelessness for good.

St. John Center is on a mission to help people experiencing homelessness in Louisville, KY address the barriers to housing and self-sufficiency so they can leave homelessness for good.

Driving standard products and processes across Humana's data center and public cloud assets with a cloud onboarding program which moves application teams to cloud-native products, a Technology Lifecycle Management program focused on remediating aging enterprise software, a vulnerability remediation program, and a multi-year contract with a global consulting partner.• Building an Application Health Scorecard product which integrates multiple analytics sources into an Azure data lake to provide a consolidated backlog of prioritized technical debt for application leaders.• Running a vulnerability remediation program which manages security vulnerabilities to 97% remediation target. Built an analytics model which trends asset health by evaluating compliance to standards and operational issues.• Providing executive leadership for a Technology Lifecycle Management program which identifies instances of outdated software and holds technology owners accountable to bring versions to compliance.• Led negotiation and transition for a 4-year $50M+ contract to move to an outcome-based Level 2 infrastructure operations function by eliminating 11 disparate vendors and by focusing on process standardization and automation. Realized reduction in infrastructure major incidents and improved change quality rate from 99.2 to 99.8%.

Led program to drive DevOps across Humana, including integration with IT Service Management standards. Implemented Value Stream Delivery Platform built around Azure DevOps and GitHub and integrated with Artifactory, SonarQube, LaunchDarkly, security scanning tools, and testing tools. Awarded US patent number 11,288,061 for a code-based construct which tracks software assets generated from source code using a CI/CD pipeline. Awarded US patent number 11,467,810 for implementation of a set of APIs which establish controls allowing software engineering teams to certify deployment artifacts generated from source code using a CI/CD pipeline, enabling deployment to production without human intervention, in adherence with compliance regulations. Stewarded Humana's SDLC, which I redefined to support Agile, DevSecOps, ITIL and Site Reliability Engineering. Built Value Stream Mapping practice used across Humana to define current and future state processes, with ability to measure improvements to processes. Built an observability function which drove application performance monitoring (Dynatrace) and Site Reliability Engineering (SRE) concepts of service level indicators & objectives (SLIs, SLOs) and error budgets. Integrated observability tools into CI/CD pipelines to prevent non-compliant builds from advancing in the software supply chain. Defined outcome-based metrics aligned to DORA industry standards which score teams based on adoption of practices. Implemented standards for Infrastructure as Code (IaC) and GitOps for Humana cloud build and deployment. Managed application portfolio and implemented controls around the portfolio governance with ServiceNow. Demonstrated inspirational and approachable executive presence for transformation programs using weekly podcasts and bi-weekly program demos to all IT associates. Executive sponsor for Inclusive Language in IT initiative, addressing potentially non-inclusive terminology within internal processes, systems and documentation.

Led SRE function for majority of Humana's application portfolio, including Sales, Enrollment, Billing, Customer Service, Claims, Wellness and Voice applications. Led service restoration in situations with significant impact, viewed as one of a small number of leaders who could manage extremely challenging service restoration from major incidents in a calm and disciplined manner with a sense of urgency. Improved MTTR and impacted user minutes using Application Performance Monitoring tools and recovery playbooks. Incubated DevOps at Humana and championed Humana's first platform as a service, VMware Tanzu / Pivotal Cloud Foundry, migrating customer-facing systems of differentiation to the platform. Built shared services to identify and automate common types of maintenance and support work via RPA and other methods.

Led application development and support organizations in a domain which connected Healthcare, Finance and Customer Service. Partnered with third-party consulting firm to stand up first offshore development, testing, and production support model for Humana Spending Accounts IT organization for Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs). Managed improvements and problem ticket resolution for Spending Accounts web and back-end debit card applications, including customer-facing digital assets, ACH settlement processing and HSA contribution and balance reconciliation. Optimized application operations by transitioning ownership of vended software call center software from a development organization to a support organization. Managed improvements and problem ticket resolution for Customer Service Applications, including CRM (Salesforce.com), IVR / Voice and Call Recording systems.

Led consulting organization which provided due diligence, application migration and optimization resources to support outsourcing of application management across multiple industries. Defined work for offshore execution and partnered with India colleagues to manage project teams with up to 70% offshore. Attained Project Management Professional (PMP) certification and championed cross-department standardization in all aspects of project management and in consulting services methodology. Led successful execution of a global IBM (Lotus) Notes and Domino program with authority to focus resources on initiatives to increase global customer satisfaction by implementing IT infrastructure improvements. Coordinated a cross-functional, international team which drove the successful migration of 1,500 mail and application servers and 350,000 clients to IBM Notes and Domino in North America, South America, Europe, Asia, Australia and Africa. Outsourced integration testing of business unit applications to subcontractor in Sydney, Australia. Built a common development and test environment based in Toronto, Ontario, and processes to drive more consistency in internal application development practices.