Bob Johnston Email & Phone Number

United States

Tewksbury, Ma, Us

In this role, I have overseen a service delivery team of as many as 350 technicians across the US and Canada, providing services to as many as 450,000+ customers. I am responsible for optimizing processes, ensuring service level compliance, and fostering a culture of continuous improvement. My leadership approach focuses on motivating and empowering the team to deliver exceptional service outcomes, while maintaining operational efficiency and cost control. By implementing strategic initiatives, I’ve driven significant improvements in service quality and customer satisfaction.* Transformed the organization by building high-performing service delivery team of as many as 350 technicians.* Fostered culture of service delivery heroes through continuous training, support, and motivation.* Cultivated lasting customer relationships based on integrity, reliability, and commitment to positive outcomes.

Tewksbury, Ma, Us

As the Vice President of Sales and Client Management, I managed a $45M portfolio, ensuring seamless service delivery and high client satisfaction. I worked closely with C-level executives and operational teams to align service delivery with client needs, driving both profitability and operational excellence. My focus was on improving logistics tracking, workforce management, and overall service delivery processes, which resulted in enhanced client retention and operational efficiency. * Collaborated with cross functional teams to implement enhanced logistics tracking and asset accountability processes, reducing shrinkage.* Improved workforce management systems to optimize service delivery response times while addressing quality-of-life concerns for team members.

Tewksbury, Ma, Us

In this role, I led initiatives to improve internal processes and enhance client outcomes. I worked closely with HR and operations to implement safety programs, improve vendor relationships, and develop disaster recovery plans. My efforts led to improved service delivery reliability and stronger client partnerships.* Collaborated with HR to establish robust safety programs and training initiatives that improved safety culture company wide.* Built strong vendor and contractor relationships to ensure consistent service delivery across diverse locations.* Developed and enhanced disaster recovery processes, ensuring minimal service disruption during natural disaster events.