Bob Kerr Email & Phone Number

Texas, United States

Coppell, Texas, Us

As Director of IT I lead the development and implementation of the overall company strategy for Cyber Security, EDI, Hardware, and Network Infrastructure. I manage IT vendor relationships including contract negotiations and SLA accountability while recommending investments necessary to create competitive advantage through technology.

Irving, Texas, Us

Led and managed the reinvention of the PFG IT Operations organization. Defined and implemented ITIL operational tools that supported consistent administrative and delivery processes supporting clients nation-wide. • Decreased firefighting activity by 40% - Implemented ITIL Standards cross the enterprise leveraging using the Managed Engine Enterprise Suite• Cut software licensing costs by 25% - Negotiated favorable software and hardware licensing contracts• Saved $250,000.oo in licensing penalties - Lead an internal IT audit of software licensing • Promoted and mentored NOC Leader • Formed a 24x7x365 national support organization - Hired senior staff who strengthened the team capability • Decreased system outage response time by 50% - Implemented Runbooks and Playbooks into operations function• Led the first successful IBMi DR test exercise in company history • 50% Reduction in production defects – Created an ITIL change management structure within the Manage Engine product to support accountability and formal CAB meetings

Provided management expertise to develop the organizations Support Services function. Put operational tools in place that supported consistent administrative and delivery processes supporting clients world-wide. • Decreased client complaints by 40% - Migrated service desk from national to global - Hired and staffed a newly formed 24x7x365 global support organization• Served on disaster recovery implementation team• Decreased products defects by 40% - Member of the Change Approval Board• Decreased issue resolution time by 30% - Implemented Service Now service request portal, knowledgebase article standards, automated notifications• Drafted policies for the PCI and GDPR remediation and certification projects

Frisco, Texas, Us

Provided the vision, and expertise to drive 30% growth over a 2-year period. Put operational controls in place that supported consistent administrative and delivery processes during on-site client engagements. • Achieved Gold Partner status within 5 months. • Expanded into Atlanta and Houston establishing 5 new client relationships • Implemented employee portal and developed core HR functions• Performance management, evaluation, recognition of employees to ensure they are meeting/exceeding expectations• Renegotiated vendor contracts saving 25%• Delivery Oversight – MS Dynamics CRM projects

Irving, Tx, Us

Led the technology direction for a $100 million dollar company with an operating budget of $10MM. Managed a team of 50+ employees focused on delivering exceptional customer service. • Implemented change management, a QA structure, and a standardized PMO• Production stability increased over 80%, downtime reduced to almost zero• Data Center Consolidation / Virtualization - Fully redundant across four (4) locations, multi-channel, high security, and PCI compliant. VMware and Citrix. • MS Dynamics AX Implementation - 50% improvement in order processing turnaround• Multiview – E commerce - Sales projection growth 25%.

Waco, Texas, Us

Led all IT strategic initiatives, software development, and technology transformation for all facets of the business. Managed a budget between $12-$15MM with a team of over 75 employees, including offshore developers and 3rd party vendors.• Club Management Application Suite Development (SAAS)• Curves International is able to track membership statistics• Curves International is able to track and trend products sales• Marketing can track promotion and program effectiveness• Reduced the product SKU footprint from over 20,000 to 2,000, focusing on high volume, high margin product sales.• High expense-low volume warehouses in Spain, France, Mexico, and New Zealand were closed, • Consolidated operations to the US, UK, and a 3PL in Australia • Operations headcount was reduced by 75%, $2M annual savings• Franchise Website Re-architected - Supporting 16 languages and 5 currencies – content management - Sharepoint• Implemented Wellness programs with Walmart, AARP, and Blue Cross Blue Shield, net $2M / month • Consolidation of the Data Centers combined with the virtualization of server farm is saved between $1.5M to $2M annually

Dallas, Tx, Us

Directed enterprise management with responsibility over a combined operating and capital budget ranging between $10-$20 million annually. Led strategic initiatives, new development, and support and service for supply chain, finance, benefits, HR, fuel procurement, work force management, corporate training, and recruiting and hiring. • Implemented ARIBA Spend Management Suite, first two sourcing events yielded $2 million+ in savings• Implemented Deploy Talent Optimization Suite and Hirequest – Reduced application of unqualified candidates by 20% - 30% • Implemented KRONOS WorkForce Timekeeper installed 275 new time clocks across 100+ airport locations, resulting in a $10M savings in administrative costs and administrative head count cost reduction• Implemented SolArc RightAngle - Enabled real-time visibility to inventory levels across pipeline, truck, fuel farm, and fuel consortium storage facilities

B.S., Computer Science

Cio - Leadership Essentials