Robert (Bob) Kyle Email & Phone Number

Herndon, Va, Us

Toronto, Ontario, Ca

Responsible for building the Professional Services, Cloud Consulting, PMO, Operations & Delivery business. Create, implement, and manage the PS org & P&L. Drive services sales, revenue, profitability, and customer satisfaction. Increased average deal size 6X in 4 months.

Claremont, Nh, Us

Developed business analytics and dashboards to track key metrics at multiple levels (Individual to Business Unit) driving win rates from 35% to 55% in first year. Restructured use of CRM tool and supporting processes to drive better efficiency and reduce quote turnaround times. Stood up the ACE (Advanced Customer Experience) Program focusing on customer solution adoption and renewals.

Claremont, Nh, Us

Technology transformation company, specializing in Cloud, Cyber Security, Networking, Wireless, Mobility, Data Center Compute & Storage, Capacity on-demand, Application Dev and Managed services.Level of Authority: Lead Enterprise Engineering teams within Design Engineering organization, from account/project assignment through completion. Business partner to sales, including leading technical sales strategy and managing team of field pre-sales Architects and Engineers. Oversee all aspects of engineering communications. Mentor and coach for team’s professional development, including determining goals and tracking achievement of certifications.

Working with local non-profit organization (implementing the 3E methodology) in setting in motion plan and execution to empower the leadership team in delivering value added services, including complex strategies...where they are now with roadmap to get to the goal. Working with services company to provide senior leadership guidance and 3E methodology in continuity and disaster recovery operations that enable business to quickly get back online from unplanned power outages. Assembling and project managing vast fleet of drivers and equipment nationwide to provide on-site support and maintenance to generators with emergency power until commercial power resumes. Contributions thus far:• Currently supporting 8500 sites on the east coast.

Reston, Virginia, Us

FOCI mitigated, wholly owned subsidiary of Hitachi Data Systems providing technical solutions, e.g., data storage/compute & management and cloud managed services. Full-service P&L and HR accountability for team of ~32, including Operations, PMO, and Delivery. Oversaw engineering, customer services, and emerging technology team. Work collaboratively with leadership in Sales, Legal, and Finance to craft innovative, sound, and profitable solutions. Report financial forecasts, bookings, backlog, profit, and engineer utilization.• Built and led global services and solutions business unit, including the PMO, Operations, Infrastructure, Consulting, Resident Engineers, partner and co-provider network. • Restructured team to exceed annual revenue & operating goals for last 4 years. YoY growth 45% Recruited top talent. Expanded team, enabling fully integrated complex, and profitable solutions. • Built loyal, happy, and collaborative culture that increased employee morale and retention.• Established relationships with new partners and re-ignited relationships with existing core partners that enabled scalability and flexibility to handle greater pre/post-sales activity while keeping costs down..• Created training budget and quarterly team project and technology reviews; increased moral, achieved quicker deployment times, boosted customer satisfaction, and projects delivered under budget and on schedule.• Established Quality Control program that raised team dynamics and solutions and enabled greater repeated customer wins.• Implemented post-sale survey to track customer satisfaction. Achieved sustained increased portfolio of referenceable customers.• Invested in and replaced legacy project accounting system with forward-leaning requirements that increased accuracy of forecasting, resource utilization, and P&L.

Privately-held small business providing IT products & enterprise software suites. Managed team of 2 producing $1M of total company revenue of $20M throughout United States. Oversaw operations, business development, sales support, and partner management. Collaborated closely with bids and proposal (B&P) team, pricing, and finance to ensure an optimal, seamless experience for customers.• Key member of venture company to transform company and add additional products and services to broaden offerings. Developed Enterprise Storage line of business, expanding offerings from small software tools to storage consulting, focused on data management. • Streamlined processes and developed training, optimizing efficiency and effectiveness.• Effectively negotiated, helped customers meet goals in most cost-effective way while maximizing margins.

Publicly traded $850M IT product reseller and systems integrator. Management level with 1 direct report. Reported directly to VPs of Professional Services and Solutions Group. Sold to the federal government as well as state and local governments. Led service-based sales. Identified partners, cultivated relationships, gathered requirements from federal customers, created a statement of work (SOW), negotiated all contract terms with partner(s), and presented the solution to customer with the Sales team. • Key member in launching and building out Hitachi Data Systems Storage and Consulting services business. • Developed and managed new partner portfolio network from scratch, enabling the company to expand offerings from product resales to integrated services and solutions. • Increased revenue 10x to $20M and tripled margins in 1st year. • Strategically negotiated increased margins and revenues.• Earned 2006 Platinum Club.• Rebuilt partner network portfolio/program. Vetted & condensed 500+ original partners to core team of 50. Streamlined network enabled quicker and more competitive responses while increasing revenue and profitability.

Ernst and Young (YET) spin-off from refocused its business in 2002 to provide Microsoft based business and technology solutions to middle market companies. In February 2004, EYT merged with 2 other Microsoft business partners and became ePartners.• Collaborated with sales teams to promote Microsoft products to government and commercial customers.• Developed and expanded Microsoft partner network from $16M to $20M through building key relationships and negotiating optimal margins.

Bachelor Of Business Administration And Leadership - Bba (Pursuing), Business Administration And Leadership

Associate Of Arts - Aa, Business Administration And Management, General