Managed IT support operations across multiple call centers and corporate office, ensuring deployment and adherence to IT best practices. Oversaw deployment and ongoing management of CRM system to enhance sales and customer service functions. Spearheaded implementation and ongoing support of corporate ERP system, integrating finance, sales, and manufacturing functions. Transformed vendor-based support into robust enterprise IT organization by initiating and driving growth strategies. Developed and maintained policies and procedures to align IT services with organizational goals.● Led rollout and maintenance of HRIS system.● Established optimal deskside support policies for 24x7 call centers and enterprise operations.● Implemented IT support best practices, significantly improving operational efficiency and user satisfaction.● Supervised external consultants and vendors for system development and managed services in database administration.● Directed selection and implementation of major HRIS, CRM, and ERP systems to meet comprehensive business needs.● Fostered an organizational shift to become more Enterprise IT minded and focused on customer first support.

Managed Information Technolgy Operations for Tribal Government

Regional Director overseeing Managed Services to multiple clients in Multiple industries including banking, manufacturing, insurance, financial, pharmaceutical, government and technology. All technology disciplines including dada center, network operations, help desk, call center and deskside support.