Bob Lorence Email & Phone Number

Leading the consulting / training efforts of this ‘business turn-ar-ound’ consulting company in the hospitality industry. • Achieved significant cost savings in all departments in client companies.• Identifying inefficiencies and creating standardized processes for top line sales increases and the bottom line.• Providing extensive budgeting, forecasting and profit and loss management.• Coaching and mentoring of managers and owners to grow key accounts and develop new business.• Conducting regional trade shows / recognizing opportunities that can be exploited for our clients.• Established accountability and control procedures for underperforming organizations.

• Directed the upholding and improvement in quality facility standards for up to sixty-five hotel properties.• Sales and marketing training for new business development and growing key accounts.• Operational and staff training to deliver outstanding customer service and build relationships.• Provide revenue / yield management for business growth to executive hotel teams.• Provide on-going support for capital improvements and facility management.• Turned an underperforming territory into one of the two top performing territories for customer service excellence in North America.